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“Hotel is OK for Windsor but the service is lacking.” 3 of 5 stars
Review of Waterfront Hotel Downtown Windsor

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Waterfront Hotel Downtown Windsor
3.5 of 5 Hotel   |   277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor) (City Centre)   |  
Hotel amenities
Ranked #9 of 34 hotels in Windsor
Washington DC, District of Columbia
1 review
“Hotel is OK for Windsor but the service is lacking.”
3 of 5 stars Reviewed January 17, 2013

Don't order the refreshments in the room from the website. The did not show up until the next day after I bugged the front desk about them. Overall the hotel is clean and pretty quiet. The lobby was plain but the rooms were pretty nice. Resturant was plain but the food was pretty good with a nice Sunday brunch spread.

Room Tip: Partial river view is better that most.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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332 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Toronto, Canada
1 review
4 of 5 stars Reviewed January 11, 2013

Upon our arrival, check-in was seamless and expedient with courteous and efficient front desk staff. The lobby was modern and impeccably clean. Elevators were always readily available to take us between floors. Room 904 faces the Detroit skyline, and has a spectacular view. It was clean, had a fresh scent, the linens provided were of good quality, and the beds were quite comfortable. Cable and wifi were a bit shoddy but we didn't spend a lot of time in the room for it to be of any importance. The washroom was properly stocked and appeared to be clean, but upon further inspection I found the grout between the floor tiles as well as within the shower to be quite grimy and discolored. (Easily rectified with a scrub brush and a bleach based cleaner!) As a result we showered as opposed to bathed, and used towels on the floor.
We enjoyed the Hilton's convenience to many activities, amenities, local attractions, and restaurants all within walking distance. Overall our stay at Windsor Hilton was enjoyable and we would stay again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clarkston, Michigan
2 reviews
4 of 5 stars Reviewed January 2, 2013

We checked in for New Years Eve and the front desk clerk (cannot recall the gentlemen's name) was able to get us into a restaurant for dinner that night. Turned out its the reopened favorite of my boyfriends! We had a great time and it all started upon arriving at the Hilton. The rooms are large very clean and the view was fantastic. I would stay here again anytime!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hamilton, Canada
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 24, 2012 via mobile

I liked the friendly front desk staff, rooms average, Restaurant not so much. Had a n meal, stuff chicken, could hardly chew parts of it. French onion had to much cheese. Waiter was not very friendly , asked if we wanted to see desert menu, total him I wanted to finish my wine first and I would decide. He brought the bill anyway. Parking not on site had to walk across street in the cold. Breakfast was good ,friendly but saw a bus boy scraping the so called clean plates with his finger nail to get dried on food off out in the restaurant right in front of us.
Bar person kept pushing us to see if we wanted our bill before we finished our drinks. Probably won't return.

Stayed December 2012, traveled as a couple
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Toronto
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 10, 2012

The Casino in Windsor now dominates the downtown area, but I recently had occasion to stay in the Windsor Hilton. Although I have stayed in this property many times over the years, I was skeptical but decided to give it a chance, as its price point and location were very good. I was really pleasantly surprised. My room had been updated and was very comfortable, modern and clearn. I had a room in the front, which boasts one of the best views around of the Detroit skyline. Certain of the public areas of the hotel are undergoing updating, but those that were updated look very clean and sleek. For the price, I found the Windsor Hilton to be a very good value.

Room Tip: Certainly get a room facing the Detroit River for a terrific view of the Detroit skyline. It is def...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oakville, Canada
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 8, 2012

I stayed here during a brief business trip through Windsor. Check in was flawless, courteous and pleasant; room was clean and properly accessorized with towels etc. Some furnishings were dated. The TV though new was the fuzziest I have ever seen (really, can we not even manage SD never mind HD). The HVAC unit in the room was very loud. I slept soundly none-the-less but many travelers would have had a major issue with that. The lounge offered a nice view. All in all good value for what I paid, and would be happy to recommend this hotel to anyone staying in Windsor.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Livonia, Michigan
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 7, 2012

Internet in room did not work, front desk was no help. The heater was not working and the room was freezing, my wife stayed wrapped in a blanket. I selected a diet pepsi in the vending machine and received a pepsi. The restaurant was good; nice place to eat, but not to sleep.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Waterfront Hotel Downtown Windsor

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor)
Location: Canada > Ontario > Windsor > City Centre
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 34 hotels in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterfront Hotel Downtown Windsor 3.5*
Official Description (provided by the hotel):
The WATERFRONT HOTEL Downtown Windsor is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Waterfront Hotel Downtown Windsor Ontario

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