I booked a non-smoking room from Expedia.ca for a Friday night. The staff were friendly and had a quick check-in. My room reeked of cigarette smoke (long-term smoking smell, stuffy) and there were two ash trays on the table so I called front desk to get another room but they were booked up. I had to be up early so I left it be. I called Choice Hotels the next day to complain and promptly received a letter of apology from the Econo Lodge manager. The letter insisted it was a non-smoking room. I then called the manager and she repeated that it was a non-smoking room and that she would consult the ash tray issue with her cleaning staff. It's too bad she didn't own up to the mistake because from now on I will not stay at a Choice Hotel again. She had also mentioned that they were booked up with a wrestling team so I wonder if they refused the room and I got the bad end of the stick? Nice management and customer care. Choice Hotels should notice their regulations more closely.
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- Also Known As:
- Econo Lodge Windsor, Ontario
- Windsor Econo Lodge