We booked the room early afternnon of arrival date and directly with the hotel. We booked firm with credit card.
We arrived shortly after 4:oo pm, the room was freezing cold and the heat was turned off. We turned heat on but it did not warm up,. It appears that the fan on the heater was not working properly. The desk clerk came in but was unable to do anything to speed up the warming process.
The front desk clerk told us that it was hotel policy to turn off heat until guests arrived. He advised that when booking we should of asked to have it turned on. I feel that the person taking the reservation should have advised us of the policy.
The room was still not warm by 5:30 so we went out to get warm. When we returned at 7:30 the room was comfortable.
The hotel has a 100% satisfaction policy .
We were told if we were dissatisfied we could speak to the manager. She did not come in until after 9:00 pm the next morning, we left at 7: I did not contact her since. We were not looking for a refund.
Other reviewers rated this hotel high and so would I have if not for this problem. The room was large, clean and bed was comfortable.
- Also Known As:
- Comfort Inn Windsor Hotel Windsor
- Comfort Inn Windsor Hotel
- Windsor Comfort Inn
- Comfort Inn Windsor Ontario
- Official Description (provided by the hotel):
- The Comfort Inn Windsor is a pet-friendly hotel nestled in beautiful suburban South Windsor with easy access to 401, EC Row and all major transportation hubs and border crossings. Ten minutes' drive to downtown Windsor's exciting nightlife and Caesars Windsor Casino; moments away from Devonshire Mall and dining can be found nearby. Free Comfort Sunshine breakfast and award-winning service will ensure a pleasant stay. ... more less
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