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“Excellent” 5 of 5 stars
Review of Holiday Inn & Suites

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Holiday Inn & Suites
3.0 of 5 Hotel   |   1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada   |  
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Ranked #7 of 34 Hotels in Windsor
GreenLeadersGold level
Ontario
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“Excellent”
5 of 5 stars Reviewed June 4, 2013

Stayed for a week-end and it was great. We were there with a boys baseball team and the hotel put us all on the same floor. We booked an executive suite and were quite impressed with the room. Lots of space, microwave, fridge, whirpool tub etc. Nice place to stay. Very quiet as our parents all met up in the lobby to watch baseball on TV which kept the floor very quiet and no one complained about us being down there. I would definitely stay here again. Great rate for the team. Well worth it and 4 minute away from the ball park.

Room Tip: We had the executive suite room 216 at the end of the hall and it very large and quiet.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, June 19, 2013
Thank you for your comments regarding your recent stay with your Baseball team! We do our utmost to block the teams on the same floor (when possible) to ensure that they are together and have an enjoyable stay! We look forward to welcoming you and your team back in the future. Have a great afternoon!
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Guelph
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 3, 2013

We stayed recently at the Holiday Inn on Huron Church Rd during a busy sports weekend. When we checked in their were teams everywhere and I thought oh no I will not be sleeping tonight due to noise. I was wrong, the hotel gave the teams a meeting room to all meet in during the evening and they had 2 staff member walking the hallways late into the night. I had a good night sleep due to the staff thinking of all guests!

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, June 24, 2013
Thank you for choosing the Holiday Inn and Suites and thank you for your feedback. We do our utmost to block the teams together, and we provide meeting rooms on the main and lower level to use as hospitality rooms. This way the teams can hang out together on a non guestroom floor! We appreciate you business and look forward to welcoming you back to our hotel in the future!
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Brampton, Canada
Top Contributor
119 reviews 119 reviews
40 hotel reviews
Reviews in 59 cities Reviews in 59 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 29, 2013

The room was clean and comfortable. Hair dryer hung behind bathroom door so did not see it at first. No door on the closet, all open. Good television. Bed felt more like a double than queen but I was travelling alone. Good choice of pillows. Shower could be a stronger pressure, but again clean. Towels good.
My main problem at check in was that I arrived late at night 9pm and as a woman travelling on business alone was quite perplexed when the night desk clerk said my room number to me aloud. Most hotels know that is not appropriate as a safety measure. When I mentioned it to both night clerks, they both appeared surprised and had no clue what I was talking about. I asked if they have had any training for safety of guests and they both said no.; so I said in future, never say the room number aloud, just point when the room key is given. It was my impression that they could not care less.
Upon check out I mentioned it to the day clerks both said they know not to do that, and then someone should teach the night clerks. I had to ask they tell the manager, neither offered to ensure it got to the manager. Alao both could have asked me if \i wanted to speak to the manager. Troubling indeed. The day clerk did not say he had been trained but said when he said a room number aloud the manager called him to the side to correct that behaviour (nicely).
Also the restaurant for breakfast, a challenge. First the girl who greeted me was so new, it felt ameteur. Decaf coffee was instant, but when I ordered they did not say it was instant and not brewed. I ordered egg white omelette with no cheese, and it came with cheese which I discovered after a few bites. As I have a sensitivity to cheese that was problematic. The waitress, who did everything she could, brought it back. It came back floating in oil. I ate the toast,as I was running out of time by this point. She brought me a fruit container to take out as an apology. I completly knew this was not her fault but I started my day without the breakfast I was expecting and had paid for as a voucher for paying a greater amount on my room charge. With breakfast room charge 174 or 179 cant recall, without breakfast 165 ish something like that. Had \I taken the room without breakfast, I would have jsut not paid teh bill for teh omlette.
Overall it is a good hotel, as I say clean and good location. These are trainable issues and I certainly hope the management trains.

Room Tip: I was on 8th floor, and it was nice and quiet. I was even facing the rood, so not an issue
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, June 19, 2013
Thank you for your feedback regarding your experience at our hotel. We use all of our guest feedback as an opportunity to praise our associates for a job well done OR use as a training/retraining opportunity. I can assure you that your comments have been shared with the Fronf Office Manager and the General Manager and this will be addressed with all of the front desk associates. Guest safety is extremely important for anyone staying at our hotel, and we sincerely apologize that your experience was less than acceptable.

I have also shared your comments with Grill 55 and once again, I assure you that your concerns will be addressed.

Thank you very much for your feedback and hope that we have the opportunity to host you again in the future.
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Cincinnati OH
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 26, 2013

Good location, nice rooms, great and interesting pool area for the kids. I've stayed here many times and it's always been good. Dont know about the restaurant. Had free internet and parking. Seems like office windows overlook the pool area!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, June 19, 2013
Thank you for choosing the Holiday Inn and Suites as your accommodation choice! We certainly appreciate you taking the time to submit your comments, and we look forward to having you stay with us again in the future. Grill 55 is our inhouse restaurant and their website is www.grill55.ca if you are interested in looking at their menu before you return. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, ON
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 23, 2013

I stayed for 1 day/night for work booking a meeting room and guest room. Both were very clean, good size, and well appointed. The location is easy to access with a good variety of restaurants in the area. Fitness centre and pool and quite nice. Internet access work well with no problems. The only (minor) issues I found were that while glasses were laid out in the meeting room no pitcher of water was provided; the remote for 1 of the TV's was a little wonky; and the AC unit in the meeting room seemed a bit weak not blow cold air like the one in the guest room did.

Overall happy with the stay and services and would book / stay at this hotel again when in Windsor.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, June 19, 2013
Thank you for choosing the Holiday Inn and Suites for both your overnight stay and your meetings! I do apologize that the water was not in your meeting room upon arrival and trust that our porter brought it right away, once it was brought to their attention.

We appreciate your business and look forward to hosting you again in the future!

Thank you.
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Mississauga, Canada
1 review
5 of 5 stars Reviewed May 7, 2013

This Hotel has Amazing Reastaurant with great quality called Grill 55, the only problem that I encoutered was the internet signal I stayed on the 5,th floor and the signal was weak
the rooms are clean and in good shape , the hotel has a nice indoor swimming pool and fitness center I did not have a chance to try them yet

Room Tip: Its very convenient to have a very nice restaurant with great quality and good prices in the same Ho...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, May 17, 2013
Thank you for providing us with your feedback, and we are very pleased that you enjoyed your stay and the services that Grill 55 offers. The restaurant has a great menu and it is very reasonably priced.

We do apologize that our internet signal was not a full strength during your stay. We were doing some upgrades to our service a couple of weeks ago, which did interfere with the strength of the signal.

Once again, thank you for your comments and we look forward to having you stay with us again in the future. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Forest, Canada
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 7, 2013

I stayed for 3 nights in April. The room was very spacious with a mini-kitchen and sitting room. The staff at reception were unpolished and not super friendly. I liked the attached restaurant Grill 55. I had a nice dinner and the wait staff were very friendly. There is also an Applebees just along the road and a Swiss Chalet across the street. I think that I may try the Hampton Inn across the street next time as their breakfast is included.

Room Tip: I was on the second floor facing the street and parking lot and didn't hear a thing....they must...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites, responded to this review, May 17, 2013
Thank you for choosing the Holiday Inn and Suites during your stay here in Windsor. I do apologize for the luke warm reception upon your arrival and will certainly share with our Front Office Manager. This type of reception is not up to our standards and this will be addressed.

Please know that the Holiday Inn and Suites is the only "true" full service hotel in our neighborhood, offering room service for those that wish to dine in the comfort of their guestroom or having the choice to dine at Grill 55 without having to leave the premises. We also have a Tim Hortons in our parking lot to utilize as well.

Don't forget about our Priority Club Rewards program... one of the best hotel loyalty programs in the industry!

Many thanks for your feedback and we hope that you choose to stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites

Address: 1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Windsor
#3 Business Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites 3*
Number of rooms: 214
Official Description (provided by the hotel):
The Holiday Inn and Suites is the only full service property on Huron Church Road and is located approximately six kilometers from the vibrant downtown Windsor. Our property has a restaurant onsite offering breakfast, lunch and dinner along with room service 7 days a week. Currently our hotel has completed the first phase of our 5 million dollar renovation and will be completed in its entirety by November 2011. Our fresh, updated and inviting lobby welcomes you upon your arrival. Our main floor meeting rooms have been updated in addition to 3 of our 7 guestrooms floors. The remaining guestroom floors and the lower lobby renovations will be starting in July giving us the newest and most updated product to offer our guests. Our onsite restaurant is currently undergoing a full renovation which will be completed in August 2011 and we will then welcome “Grill 55” to our family! We continue to offer breakfast, lunch and dinner from our Piccadilly Pub during the renovations so our guests will not notice any disruptions with our restaurant operations. Our large indoor saltwater pool is a great way to relax and unwind at the end of the day and our newly renovated fitness room is tucked in behind the pool area with very well maintained equipment! Additionally your guestroom rate includes complimentary parking, high speed wireless internet, local and 1 800 calls and a business kiosk in the lobby available 24/7 for those wishing to stay connected! With 214 specious rooms for all of you travelling needs we welcome you to the Holiday Inn & Suites Windsor Ambassador Bridge – STAY YOU! ... more   less 
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Also Known As:
Holiday Inn And Suites
Holiday Hotel Windsor
Holiday Inn Windsor
Windsor Holiday Inn
Holiday Inn & Suites Windsor, Ontario

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