The room was clean and comfortable. Hair dryer hung behind bathroom door so did not see it at first. No door on the closet, all open. Good television. Bed felt more like a double than queen but I was travelling alone. Good choice of pillows. Shower could be a stronger pressure, but again clean. Towels good.
My main problem at check in was that I arrived late at night 9pm and as a woman travelling on business alone was quite perplexed when the night desk clerk said my room number to me aloud. Most hotels know that is not appropriate as a safety measure. When I mentioned it to both night clerks, they both appeared surprised and had no clue what I was talking about. I asked if they have had any training for safety of guests and they both said no.; so I said in future, never say the room number aloud, just point when the room key is given. It was my impression that they could not care less.
Upon check out I mentioned it to the day clerks both said they know not to do that, and then someone should teach the night clerks. I had to ask they tell the manager, neither offered to ensure it got to the manager. Alao both could have asked me if \i wanted to speak to the manager. Troubling indeed. The day clerk did not say he had been trained but said when he said a room number aloud the manager called him to the side to correct that behaviour (nicely).
Also the restaurant for breakfast, a challenge. First the girl who greeted me was so new, it felt ameteur. Decaf coffee was instant, but when I ordered they did not say it was instant and not brewed. I ordered egg white omelette with no cheese, and it came with cheese which I discovered after a few bites. As I have a sensitivity to cheese that was problematic. The waitress, who did everything she could, brought it back. It came back floating in oil. I ate the toast,as I was running out of time by this point. She brought me a fruit container to take out as an apology. I completly knew this was not her fault but I started my day without the breakfast I was expecting and had paid for as a voucher for paying a greater amount on my room charge. With breakfast room charge 174 or 179 cant recall, without breakfast 165 ish something like that. Had \I taken the room without breakfast, I would have jsut not paid teh bill for teh omlette.
Overall it is a good hotel, as I say clean and good location. These are trainable issues and I certainly hope the management trains.
- Official Description (provided by the hotel):
- The Holiday Inn and Suites is the only full service property on Huron Church Road and is located approximately six kilometers from the vibrant downtown Windsor. Our property has a restaurant onsite offering breakfast, lunch and dinner along with room service 7 days a week. Currently our hotel has completed the first phase of our 5 million dollar renovation and will be completed in its entirety by November 2011. Our fresh, updated and inviting lobby welcomes you upon your arrival. Our main floor meeting rooms have been updated in addition to 3 of our 7 guestrooms floors. The remaining guestroom floors and the lower lobby renovations will be starting in July giving us the newest and most updated product to offer our guests. Our onsite restaurant is currently undergoing a full renovation which will be completed in August 2011 and we will then welcome “Grill 55” to our family! We continue to offer breakfast, lunch and dinner from our Piccadilly Pub during the renovations so our guests will not notice any disruptions with our restaurant operations. Our large indoor saltwater pool is a great way to relax and unwind at the end of the day and our newly renovated fitness room is tucked in behind the pool area with very well maintained equipment! Additionally your guestroom rate includes complimentary parking, high speed wireless internet, local and 1 800 calls and a business kiosk in the lobby available 24/7 for those wishing to stay connected! With 214 specious rooms for all of you travelling needs we welcome you to the Holiday Inn & Suites Windsor Ambassador Bridge – STAY YOU! ... more less
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- Also Known As:
- Holiday Hotel Windsor
- Holiday Inn And Suites
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites Windsor, Ontario