Let me start off by saying I have never had a worse experience at a hotel ever before! I think because they are a big chain and will always have people staying in their hotel chain, that my small family means nothing to them in the grand scheme of things.
Please keep in mind for my review here, the following:
Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of your stay.
I had booked for my daughter's gymnastics competition this hotel over a month before and was confirmed in a King Executive Suite with guaranteed late check in. Upon arrival at the hotel we were informed that there were no longer any King beds available so he was giving us two Queens. Which in itself I could have lived with if it was still an Executive Suite. NO! It was a standard room!! Now I understand most people still might not have thought that was too big of a deal. I am on a very, very specific and strict meal plan and had brought my own food that I had expected to be able to have in my kitchenette and be able to heat up as needed. This room did not have a kitchenette, just a tiny bar fridge. So I traipsed back downstairs to speak with the manager at the desk. When I asked why he had given my room away, his VERY snotty response was that they don't do that, but that they had people request to stay extra nights and "What was I suppose to do kick them out of their rooms?!?". UH HELLO!!! Yes!! The hotel is fully booked, if you wish to stay an extra night you take what is available not some one else's booked room. I have never heard of another chain doing this! In compensation for this the manager gave me $3 dollars off a night....YES $3!
I then tried to explain my dilemma with the fact that I had no microwave and about my food situation and his response was "Well did you request one?? We don't have any left". I told the man that why on earth would I redundantly request a microwave when the room I was supposed to have should have had a microwave in it in the first place?! His further response to me was well we don't have any. I had to re-iterrate 6 times that I needed some way to be able to heat up my food before he rolled his eyes and said he would see if he could find one. Hmmm not 10 minutes later I had a microwave in my room. None left huh?! Now by this point in time another customer had come in to check in and was also booked in a King Executive Suite and was told they had none for her either. She was very upset and told the lady that she had called three times including that morning and was guaranteed her King Executive Room. I do not know the outcome of her "talks" with the front desk, but I sincerely hope it was more satisfactory than mine.
Now, at this time I am prepared to make the best of the stay as my daughter needed to sleep as she was competing the next morning and her rest was very important. So I went to close the blinds and guess what?? they don't have any. There are no privacy blinds on the windows, just sheers and these decorative side curtains that do nothing. So needless to say as soon as the sun came up in the morning we were all wide awake. We plugged in the fridge so we could keep our food cold and it made such a noise that my daughter cried that we had to unplug it or she couldn't sleep. Upon trying to turn the light on beside the bed we found out that the one outlet did not work. Using the towels in the morning two out of the three had stains on them.... All in all one of the worst hotel stays I have ever had.
I guess in the long run my wish was for a truly sincere apology. Instead all I got was sarcasm and rolled eyes. I will never, ever again stay at this hotel.
- Official Description (provided by the hotel):
- The Holiday Inn and Suites is the only full service property on Huron Church Road and is located approximately six kilometers from the vibrant downtown Windsor. Our property has a restaurant onsite offering breakfast, lunch and dinner along with room service 7 days a week. Currently our hotel has completed the first phase of our 5 million dollar renovation and will be completed in its entirety by November 2011. Our fresh, updated and inviting lobby welcomes you upon your arrival. Our main floor meeting rooms have been updated in addition to 3 of our 7 guestrooms floors. The remaining guestroom floors and the lower lobby renovations will be starting in July giving us the newest and most updated product to offer our guests. Our onsite restaurant is currently undergoing a full renovation which will be completed in August 2011 and we will then welcome “Grill 55” to our family! We continue to offer breakfast, lunch and dinner from our Piccadilly Pub during the renovations so our guests will not notice any disruptions with our restaurant operations. Our large indoor saltwater pool is a great way to relax and unwind at the end of the day and our newly renovated fitness room is tucked in behind the pool area with very well maintained equipment! Additionally your guestroom rate includes complimentary parking, high speed wireless internet, local and 1 800 calls and a business kiosk in the lobby available 24/7 for those wishing to stay connected! With 214 specious rooms for all of you travelling needs we welcome you to the Holiday Inn & Suites Windsor Ambassador Bridge – STAY YOU! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Orbitz, Hotels.com, Expedia, Priceline, Cheap Tickets, Agoda, Despegar.com, BookIt.com, TripOnline SA, Booking.com and Tingo so you can book your Holiday Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Hotel Windsor
- Holiday Inn And Suites
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites Windsor, Ontario