Despite the lovely "Hospitality Promise" card in the hotel room bathroom which states that "making your stay a complete success is our goal" and the promise to "make it right or you won't pay for that part of you stay", we paid, (MUCH more than everyone else in our party) for what was very unenjoyable stay in the hotel.
Here are just SOME of the complaints we have about the hotel:
We were woken up early by the room service knocking on our door, and even opening it while we were inside the room.
The manager, Pat, was EXTREMELY condescending and rude when we tried to deal with her.
The booking system was flawed (the first time they gave us the wrong date and charges us $65 more than other friends we had staying the same night. Then they told us the hotel was booked so despite changing our date, they couldn't give us a better rate, but our friend called the day after and got a rate that was $60 less than ours. Then, the never correctly changed the original date and threatened to charge us for not cancelling the room, and that was the manager, Bushira, that did the switch. Finally, I spent hours in the lobby and on the phone speaking with guest services and the manager, only to be hung up on once, never called back by the manager, and spoken to very rudely by her).
I will NEVER go back to a Holiday Inn hotel and I will tell all my friends and family to avoid them as well.
- Official Description (provided by the hotel):
- The Holiday Inn and Suites is the only full service property on Huron Church Road and is located approximately six kilometers from the vibrant downtown Windsor. Our property has a restaurant onsite offering breakfast, lunch and dinner along with room service 7 days a week. Currently our hotel has completed the first phase of our 5 million dollar renovation and will be completed in its entirety by November 2011. Our fresh, updated and inviting lobby welcomes you upon your arrival. Our main floor meeting rooms have been updated in addition to 3 of our 7 guestrooms floors. The remaining guestroom floors and the lower lobby renovations will be starting in July giving us the newest and most updated product to offer our guests. Our onsite restaurant is currently undergoing a full renovation which will be completed in August 2011 and we will then welcome “Grill 55” to our family! We continue to offer breakfast, lunch and dinner from our Piccadilly Pub during the renovations so our guests will not notice any disruptions with our restaurant operations. Our large indoor saltwater pool is a great way to relax and unwind at the end of the day and our newly renovated fitness room is tucked in behind the pool area with very well maintained equipment! Additionally your guestroom rate includes complimentary parking, high speed wireless internet, local and 1 800 calls and a business kiosk in the lobby available 24/7 for those wishing to stay connected! With 214 specious rooms for all of you travelling needs we welcome you to the Holiday Inn & Suites Windsor Ambassador Bridge – STAY YOU! ... more less
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- Also Known As:
- Holiday Inn And Suites
- Holiday Hotel Windsor
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites Windsor, Ontario