Check in was a mess. Over half an hour. They did have complementary popcorn in the lobby, but reserved quantities to a handful. They did not have coffee. If you are coming from a distance and are tired and hungry this isn't the ideal check in. Complimentary coffee is only offered on the morning...but of course they forgot to mention that it is only on weekdays.
Out room had only shampoo. We could not get conditioner. It was not their policy????? They said they offer only shampoo and mouthwash. We didn't get the mouthwash either.
The pool ran out of towels. Staff was rude when I requested them. We had to wait for housekeeping to bring them and were told they could not leave the pool area. Both the pool and hot tub were freezing cold.
I would choose another hotel in the area.
- Official Description (provided by the hotel):
- The Holiday Inn and Suites is the only full service property on Huron Church Road and is located approximately six kilometers from the vibrant downtown Windsor. Our property has a restaurant onsite offering breakfast, lunch and dinner along with room service 7 days a week. Currently our hotel has completed the first phase of our 5 million dollar renovation and will be completed in its entirety by November 2011. Our fresh, updated and inviting lobby welcomes you upon your arrival. Our main floor meeting rooms have been updated in addition to 3 of our 7 guestrooms floors. The remaining guestroom floors and the lower lobby renovations will be starting in July giving us the newest and most updated product to offer our guests. Our onsite restaurant is currently undergoing a full renovation which will be completed in August 2011 and we will then welcome “Grill 55” to our family! We continue to offer breakfast, lunch and dinner from our Piccadilly Pub during the renovations so our guests will not notice any disruptions with our restaurant operations. Our large indoor saltwater pool is a great way to relax and unwind at the end of the day and our newly renovated fitness room is tucked in behind the pool area with very well maintained equipment! Additionally your guestroom rate includes complimentary parking, high speed wireless internet, local and 1 800 calls and a business kiosk in the lobby available 24/7 for those wishing to stay connected! With 214 specious rooms for all of you travelling needs we welcome you to the Holiday Inn & Suites Windsor Ambassador Bridge – STAY YOU! ... more less
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- Also Known As:
- Holiday Inn And Suites
- Holiday Hotel Windsor
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites Windsor, Ontario