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“baseball” 5 of 5 stars
Review of Holiday Inn & Suites - Ambassador Bridge

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Holiday Inn & Suites - Ambassador Bridge
3.0 of 5 Hotel   |   1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada   |  
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Ranked #7 of 34 Hotels in Windsor
GreenLeadersGold level
Mooretown
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“baseball”
5 of 5 stars Reviewed August 1, 2012

Spent 2 nights in July with baseball team. Hotel is really nice, clean, great location. Hotel staff were patient with the kids and gave them a room to hang out in. The pool was great, kids spent a ton of time there.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, August 23, 2012
Good afternoon! Thank you for your very kind words! We love our sports teams and do our utmost to make sure that everyone leaves having a great experience. Please contact us the next time you are visiting Windsor. We would love to have you stay with us once again.
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223 reviews from our community

Traveler rating
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    109
    31
    13
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Cleveland, Ohio
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 22, 2012

Recently spent 1 night at the Holiday Inn in Windsor. We had a winning Priceline bid and were pleasantly surprised at how nice it was. Check in was easy, the lobby nice,and the rooms clean and updated.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, July 31, 2012
Thank you for your wonderful comments and I have shared your feedback with our entire team.

We look forward to welcoming you back to the Holiday Inn and Suites - Ambassador Bridge in the future.
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Mississauga, Canada
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed July 15, 2012

-Pool and Hot tub whirlpool are waiting for parts - only 2 or 4 elements heating them so COLD! Tried to warm up in the sauna but...the Sauna is also not working! Big disappointment for kids NO POOL!
-"Kids eat free" is at the discretion of the hotel (according to customer service 1-800-621-0555) because it is a privately owned hotel but we didn't find out until AFTER we ate and this is AFTER I inquired at the front desk where to go to find the kids eat free, AND double-checked at the hostess station that we were at the right restaurant, Grill 55, AND asking the waitress what I needed to order for the kids to eat free! We waited 2 hours for food and then at bill time we were asked for a kids eat free coupon and only then were we told we didn't qualify - AFTER we already ate! (Regret I didn't go to the Hamptons across the street where a hot breakfast is included!)
-Our bathroom did not have a bathroom fan for our 4 guests and worse the toilet is so low with the bowl water very high so that the girls in our group would get wet hands trying to wipe and the boys complained their private parts would soak in the toilet water while trying to go! GROSS!
-One elevator was being used to move things so only 2 were working for most of weekend.
-Numerous calls to customer service only resulted in "I'm Sorry"...everyone is sorry I was "led to believe" that kids eat free! So don't be misled!

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, July 31, 2012
Thank you for your feedback. We take our guest comments very seriously and use these as a training opportunity or to provide positive feedback to our associates.

We apologize for the mechanical challenges that you experienced during your stay and the hotel has addressed and repaired said areas.

The brand standard at any Holiday Inn property dictates that kids eat free with a paying adult when paying regular rates. This offering does not apply to discounted "group bookings" unless the group/team has arranged this with the restaurant PRIOR to the group arrival.

Once again, thank you for your feedback.
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Brampton
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 12, 2012

Clean, Comfortable And Conveniently Located On The MaIn Street

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, July 19, 2012
Thank you for your comments and for choosing to stay at the Holiday Inn and Suites - Ambassador Bridge.

We are in the finishing stages of our major renovation, however we are constantly updating and refreshing all areas to keep our hotel looking great!

Like all hotels, our pricing is based on our occupancy levels, so there will always be fluctuations in our rates. Our upgraded Junior King Suites are lovely rooms and are always in very high demand!

Grill 55 has received "rave" reviews from our guests and they take a great deal of pride in their culinary creativity. The menu items change frequently in order to keep things updated and seasonal.

As you had mentioned, we are ideally located, very close to the Ambassador Bridge, the University of Windsor, St. Clair College and Hwy 401!

Once again, thank you for your comments and we look forward to having you stay with us in the future.
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Fort Lauderdale, Florida
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 10, 2012

This is a good quality hotel that provides some nice amenities, like a larger-than-average indoor pool, and a whirlpool (out of service when I visited, however).
On a crowded weekend with lots of families, one elevator was also out of service the whole time, making it a little difficult to come and go easily.
Reservations system was not running perfectly, although the hotel did have accurate information when I checked in. The toll-free res system showed this entire property fully booked, which was definitely not correct.
Onsite restaurant, Grill 55, needs to find its feet: the menu is not going to satisfy many room service customers, and the eat-in trade may find it overpriced, given the main entrees, which are basically elevated pub food.
The hotel's proximity to the Ambassador Bridge/Detroit is a plus, but the new management will have to complete their renovations and upgrades before they'll be able to maximize the hotel's potential.
A word on prices: they are all over the map at this location. Do not accept the first rate they offer, and insist on discounts if you are staying more than two nights. Always request a king corner suite if you like peace and quiet.

Room Tip: Request a king-corner suite if you want the quietest room.
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, July 19, 2012
Thank you for your comments and for choosing the Holiday Inn and Suites!

We are currently in the finishing stages of our 5 million dollar renovation, however we are continually updating our product to keep our hotel fresh. Like all hotels, our rates are based on our occupancy levels, so there will be fluctuation in our rates. We are competitively priced for our market and continually adjust when necessary, I'm glad that you enjoyed our upgraded Junior King Suites. This room type is always in very high demand!

I do apologize about the one elevator being inoperable. The elevator company was called immediately, however they had to order the part that was required, which caused a delay in getting it fixed.

Grill 55 has received many positive comments since opening and certainly take all of our guests comments into consideration. This restaurant takes great pride in their culinary creativitiy and frequently change the items on the menu to keep things fresh and new

As you mentioned, our location is ideal as we are located very close to the Ambassador Bridge, the University of Windsor, St. Clair College and Hwy 401!

Once again, thank you for your comments and we look forward to having you stay with us once again!
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London, Ontario
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 27, 2012

We recently stayed at this hotel while attending a convention in the city, so the hotel was booked to the max, but the staff were friendly and accommodating even though I am sure they were run off their feet. Our room was great, King Suite. Nice to have the separated sitting area, and microwave/sink/fridge in room - very convenient with small children. Every day the maid service was wonderful - room always clean. Hotel is close to everything and it is nice to have a Tim Horton's so close. Just a few suggestions: More luggage carts, when it is booked to the max they are in high demand. Also, the free wifi, you had to log in every time you wanted to use it - most hotels I have been at the wifi, you just sign in once and you are connected for the remainder of your stay. We will definitely stay here again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, July 4, 2012
Thank you very much for your review of our hotel! We are very pleased that you had a wonderful stay during this very busy weekend. We also appreciate your comments regarding the luggage carts and we are currently awaiting delivery of more carts, so we definitely recognize the need!

The high speed wireless is password protected to ensure that only our guests have access to the internet.

On behalf of our entire management team, thank you for your review and we look forward to having you stay at the Holiday Inn and Suites - Ambassador Bridge in the future.
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Grand Rapids, Michigan
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 1, 2012

My wife and I have stayed at both this property and the similar Hampton across the street. The Hampton is the newer building (the rooms in this Holiday Inn, while clean and well kept, could probably use a bit of updating) but aside from that, we prefer he Holiday Inn.

The management / employees at this hotel are friendlier and more competent (the Hampton seems like it's run by 1 or 2 adults and a bunch of teenagers who are completely new to the hotel business), the pool and the common areas at the Holiday Inn are nicer and generally this property has more of a "high end feel".

Both properties also bill themselves as "pet friendly", but while we've never had an issue here, if your dog starts barking for even a little bit, the staff at the Hampton will snarl at you. This is a bit ironic, since they seem to have time to do that, but not so much to accommodate guest requests / concerns).

Also noteworthy is that each bathtub at the Holiday Inn seems to have a Jacuzzi feature (even in a "basic" room) ... nice.

Room Tip: We always ask for a room at the back of the hotel facing AWAY from noisy Huron Church Road. Althoug...
See more room tips
  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, June 6, 2012
Thank you for staying at the Holiday Inn and Suites - Ambassador Bridge. We appreciate your busness and hope that when you are traveling to our area in the future that you will choose to stay with us again. We have a great team at the hotel, with a number of long serviing associates ready to assist our guests at anytime. Many thanks!
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Additional Information about Holiday Inn & Suites - Ambassador Bridge

Address: 1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Windsor
#3 Business Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites - Ambassador Bridge 3*
Number of rooms: 214
Official Description (provided by the hotel):
The Holiday Inn & Suites - Ambassador Bridge is excited to welcome you to our hotel! Our 214 room property is the only full service hotel in our neighborhood. Grill 55 is our onsite restaurant offering breakfast, lunch, dinner and room service for those that prefer to dine in the comfort of their guest room. Our well appointed hotel offers has a number of meeting rooms in various sizes totaling over 17,000 square feet of flexible meeting space. With over 225 complimentary parking spots, we've got room for everyone! We are also pleased to provide complimentary wireless internet throughout our entire hotel, a large fresh indoor saltwater pool and a functional fitness room for those that like to get up and go! So...When you are looking for hotel accommodations or a place to hold your next meeting or event...Look no further. The Holiday Inn & Suites - Ambassador Bridge is the perfect place for you. ... more   less 
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Also Known As:
Holiday Hotel Windsor
Holiday Inn And Suites
Holiday Inn Windsor
Windsor Holiday Inn
Holiday Inn & Suites - Ambassador Bridge Windsor, Ontario

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