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“Average Holiday Inn.” 4 of 5 stars
Review of Holiday Inn & Suites - Ambassador Bridge

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Holiday Inn & Suites - Ambassador Bridge
3.0 of 5 Hotel   |   1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada   |  
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Ranked #7 of 34 Hotels in Windsor
GreenLeadersGold level
New Iberia, Louisiana
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average Holiday Inn.”
4 of 5 stars Reviewed May 7, 2012 via mobile

The rooms are a very good size. The bathroom has a tub w/ jets and a shower head. There is a lack of power outlets next to the bed and as a traveler, it is convenient to have your phone charging close by. There should be more hangers on the hanger rack. Other than those small things, it's a nice hotel.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, May 8, 2012
Thank you for your feedback and we are pleased that you enjoyed your stay at our hotel. During your next visit if you find that there aren't enough hangers, please feel free to contact our front desk and we would be happy to have more delivered to your guestroom.

Thanks and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    59
    109
    31
    13
    11
See reviews for
62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Mississauga
Level Contributor
3 reviews
4 of 5 stars Reviewed April 26, 2012

We stayed at the holiday Inn in the King 2 room Suite 601. The layout of the suite was very comfortable. the main drawback was the fact the the 2 doors to the suite were on main hallways. The livingroom door was directly across from the elevator. The constant dinging of the elevator and conversations at all hours was very disturbing. When you pay a premium price for a premiium room you hope for a little peace and quiet. Lovely room bad location.

Room Tip: Ask where it is in relation to the elevator before taking the room.
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, May 4, 2012
Thank you for your feedback and we are thrilled that you enjoyed our newly renovated guestrooms. The particular room that you stayed in is close to the elevators, however, we have a number of different room types to offer you for your next visit to Windsor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed April 24, 2012

Very pleasant staff, always a smiling face when entering this clean, recently upgraded facility.
Stayed here numerous times on business and now I'm here with the family for a varsity soccer event, and on a Saturday instead of a weekday - should it make a difference? Probably not.
Being a Priority Club Platinum member gets you perks, like room upgrades. We got a nice corner room on one of the upper levels...hmmm, is this a good idea. Typically it doesn't make a difference but for the most part it keeps you away from a lot of traffic.
Well we soon found out that because its that much further from an exit, cigarette smokers were getting their fill inside the emergency exit stairwell, right beside our room and hall way leading to it. When the exhaust fan in our bathroom was turned on (for other reasons) the cigarette smoke came right in under our door, basically giving us the aroma of a closed down 80's disco club. Not good for one with sensitive sinuses. Everyone signs at "check in" not to smoke in the rooms, but where does that get you when they smoke in the hallways and stairwells?
Then it was the swimming pool - folks had taken the diaper off their infant and put him right into the pool. Not the hotel's fault but on the upside they were quick to react and get a correct swimming diaper for the toddler. I wasn't going in there after all that took place - no way!
Don't let me scare you away from this fine establishment, we just ran into some inconsiderate folks who don't have respect for their fellow travelers. Our bad luck weekend!

Pointers for Management - have your patrons clearly sign a waiver that there will be no smoking whatsoever anywhere in your smoke free hotel and not just the rooms themselves. And the toddlers in the pool... well you can figure that one out.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, May 7, 2012
Thank you for your feedback and your kind comments regarding our staff and hotel! As we have recently converted our hotel to be 100% non smoking, we will defintiely review your suggestions about the waiver. It is a great suggestion!

Our staff is well trained, and take issues such as the one that you experienced in the pool very seriously. Their quick reaction to resolve the incident is a result of the continual training programs that our associates participate in.

Once again, thank you for your comments!
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waterloo
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 29, 2012

Used to stay here many years ago, then switched to Hampton Inn across the street when it opened, for a few years, then decided to give HI another try. Main reason for my initial change: front desk staff inattentive, aloof, charge for internet at that time, since changed, ho hum general attitude
After this last visit, will try Hampton Inn again.
One young gentleman at the front desk was helpful, the others must of been having a rough year!!
Some problems during my two night stay:
-Had trouble accessing the hi speed. Called the front desk, then the toll free help desk, all to no avail. I had some work emails to check and could not, as their business centre was closed, apparently the computers were stolen. No alternative was suggested. Guess my work was not that important! I can sympathize with the unfortunate theft, but could have offered an alternative, or more help accessing internet.
-Whirlpool bath tub was filthy when jets were turned on.
-Fan/heater was loud.
-Younger people in the whirlpool were drinking a case of beer while I was swimming and turned on some kind of alarm. Two "maintenance" staff came down, turned off the alarm, never informing the youth that drinking beer in the whirlpool was a no-no. Guess it is OK here!
I may be back sometime in the future, but not this year, or next, depending on service across the street.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, April 17, 2012
Hi and thank you for your constant feedback.
We take all comments seriously and work on resolving the issues the best we can. The comments that you have posted have been given to all department heads so that we can avoid the issues going forward. We hope that you will stay with us soon and give us a chance to redeem our self.
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Burlington, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 12, 2012

We booked online through expedia and were given an excellent room. Unlike some other places that give you a terrible room because you booked online. The room was huge, clean and very quiet. Staff was very friendly and we got our room efficitently. We only stayed one night and were going to a Red Wings game. It was safe and convenient to stay here.

Room Tip: My guess is just not on the first floor. Our King size suite was great.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, March 28, 2012
Hi and thank you for your review.
We appreciate the review, and we are glad that you enjoyed your stay. We try to accommodate all of our guest equally and the best we can. Thank you for the feedback once again and hope to see you soon.
- Our guest rooms start on the 2nd floor, we do not have rooms on the main level.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
290 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 574 helpful votes
3 of 5 stars Reviewed February 24, 2012

Decent stay location in Windsor.

Good Points
-Easy to get to. Central location. Normally lots of free parking
-New renos to the Restaurant are amazing compared too the old place. Good food, Reasonable prices. Room service prompt. Can bill meals to the room for PCR points!
-Nice salt water pool
-Lobby/Common areas always clean
-Friendly and helpful staff

Bad points
-Sometimes room cleaning issues. Do a room inspection when you check-in
-Popular place for sports teams / sport enthusiasts to stay. If they do forget about a good nights sleep and avoid the place.
-Due to constant cross border truck traffic noise in hwy facing rooms can be loud at night
-Smash & grab incidents high in this area so don't leave anything of value in sight and don't park in the back and go inside to check-in (worst area for smash & grab thieves)

Room Tip: For a quiet night ask for a high floor room not facing the highway. No view of Detroit but much quie...
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  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, March 2, 2012
Hi and thank you for your review.
We appreciate the review. Just to address some of the bad points. Our hotel is a busy place, we provide excellent value for teams staying with us and from time to time noise level do increase. But we do provide security service that do walk the floors in ensure all of our guests get a good night sleep and that the noise levels are kept to a minimum. We also do regular parking lot walks to minimize any incidents such as smash & grabs and we do ask all of our guests to remove anything valuable from a visible area, more common sense if you will. Thank you for the assessment of our property and we hope to see you soon again.
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Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 23, 2012

I come down quite a bit to Windsor, I am a contractor working at the Parkway Project.
Love the staff here and the location for me is perfect, lots of free parking which is bonus for
me since I haul a trailer with my tools.
If you go to the restaurant make sure you try the Fish & Chips, its awesome.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, March 2, 2012
Hi and thank you for your review.
We are proud of our staff and the work they do! We try and make all of our guest feel at home, and especially ones that stay with us often. The Parkway Project will be a long one and we appreciate you choosing us as a accommodation partner while working in Windsor. Thank you for your review and we will hopefully see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites - Ambassador Bridge

Address: 1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Windsor
#3 Business Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites - Ambassador Bridge 3*
Number of rooms: 214
Official Description (provided by the hotel):
The Holiday Inn & Suites - Ambassador Bridge is excited to welcome you to our hotel! Our 214 room property is the only full service hotel in our neighborhood. Grill 55 is our onsite restaurant offering breakfast, lunch, dinner and room service for those that prefer to dine in the comfort of their guest room. Our well appointed hotel offers has a number of meeting rooms in various sizes totaling over 17,000 square feet of flexible meeting space. With over 225 complimentary parking spots, we've got room for everyone! We are also pleased to provide complimentary wireless internet throughout our entire hotel, a large fresh indoor saltwater pool and a functional fitness room for those that like to get up and go! So...When you are looking for hotel accommodations or a place to hold your next meeting or event...Look no further. The Holiday Inn & Suites - Ambassador Bridge is the perfect place for you. ... more   less 
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Also Known As:
Holiday Hotel Windsor
Holiday Inn And Suites
Holiday Inn Windsor
Windsor Holiday Inn
Holiday Inn & Suites - Ambassador Bridge Windsor, Ontario

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