We went for a Summerlicious dinner at Il Posto. The service was HORRIBLE, because our waiter barely smiled or said anything to us during our time there. The only things he said were "What would you like to have?" and "Here is your bill, thank you." I had to wave him down to get him to refill my empty glass for water. The wait times for ordering, getting our three courses, asking for the bill, and receiving our bill were LONG. At the end, when we finally receive our bill, we noticed that the waiter has written in the amount of tip that we should give him, which was 17% that I was planning on giving him. I was a bit offended by this, because to my understanding only a group of 6 or more would have a bill that includes the gratuity, but we were only 3. I'm not sure if the waiter thought that we didn't seem like the type of people who would give him a decent tip, but nonetheless, I have never had my waiter dictate and write in the amount of tip that I should give him.
I understand that the waiters were busy, and the restaurant could definitely used a few more waiters. I have heard many waiters/waitresses blame it on the large number of customers during Summerlicious. But the decline in their service quality during Summerlicious simply discourages new customers from returning their restaurant during the regular season. I mean, if I was already paying $35/meal and getting such bad service, why would I come back and pay even more and get the same bad service? If they have Summerlicious to blame, then they shouldn't even consider participating in Summerlicious. Nobody forced them to participate. The way they treated us was as if they didn't even appreciate our business. I understand that they are not making as much money from each meal of Summerlicious, but the fact is: they are still making money. The fact that they even wrote in my tip amount told me "well, since we're not making as much from your plate, we'll make sure you tip us well."
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