This week, I travelled with a girlfriend of mine to Toronto, to see a concert at The Phoenix. After the concert, we went back to the hotel to change into something more casual/comfortable.
After having changed, we decided to head out to get a single drink, (each) prior to "last call". We chose to walk to/visit Mick E. Fynn's, due to it's proximity to our hotel. By the time we arrived, it was twenty minutes after one o'clock (in the morning). My friend and I edged our way through an extraordinarily inebriated crowd to the bar.
Oddly enough, we were the only two females standing at the bar. Patiently pressed against the bar, with cash visibly in hand, we waited to be served. At that time, a fellow patron, familiar with the establishment struck up a casual conversation with us before continuing to mingle with the other patrons. There were three (perhaps four) bartenders behind the bar (serving). Two servers (a thin male with mousey brown shaggy hair and a blonde female with her bossom on display) were serving "our" end of the bar. Neither one of the bartenders would make eye contact with us, to acknowledge that we were even there. We continued to wait, as countless other (male) customers approached the bar, were served and left their "place" at the bar which was quickly occupied by yet another male patron.
We continued to wait, for fifteen minutes, watching this display of inadequate customer awareness/service. We were about to leave, on our own accord, when the gentleman with whom we were speaking earlier approached us again; he seemed astounded by the fact that we hadn't been served yet. He leaned into the bar, and within moments, the male bartender asked him what he would like. Without ordering for himself, the gentleman asked the bartender to serve us, as we had been waiting for quite some time. Without saying a word to us, he glared at us, as we ordered. Twenty minutes had passed, by the time we finally got our two drinks. We proceeded to pay for our drinks, received our change, and began to leave the (immediate) bar area without tipping for our beverages.
The male bartender proceeded to holler after us. "Hey! After ALL of that! You're not going to tip me!?"
We explained that we'd been waiting too long to justify leaving a tip. The bartender then proceeded to cause a scene, hollering at us to give him our drinks back, we'd be getting our money back. Without reacting, we handed our drinks back. He went back to the register, grabbed out almost $13 worth of change and THREW it at us (on the soaking wet and sticky bar). He then threw his arm in the air and yelled at the man doing security "Get these F***ING B****ES out of here!" The security man proceeded to escort us out the door.
Perhaps our attire wasn't provocative enough, our 28 year old faces too old, our familiarity with the field of customer service too intimate, our blood alcohol levels too low and our attachment to the money we've worked to earn (in the world of customer service) too strong but after receiving such poor service, we refused to tip. This was the only place we visited that day without tipping. (Truth be told; I was leaving $1-2 dollars per $12 dollar drink order at The Phoenix Concert Theatre.) I am not opposed to tipping for decent service but I refuse to pay in order to be treated so poorly.
If you believe that a service shouldn't be rendered without a (mandatory) tip regardless of the caliber of service received or you believe being treated worse than trash warrants monetary benefit for the aggressor, THIS is your place.
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