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“It's all about the staff . . . .” 5 of 5 stars
Review of The Hazelton Hotel

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The Hazelton Hotel
5.0 of 5 Hotel   |   118 Yorkville Avenue, Toronto, Ontario M5R 1C2, Canada (Downtown Toronto)   |  
Hotel amenities
Ranked #10 of 141 Hotels in Toronto
London W.8.
Top Contributor
59 reviews 59 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
129 helpful votes 129 helpful votes
“It's all about the staff . . . .”
5 of 5 stars Reviewed February 20, 2013

. . . . and those at this establishment couldn't be more helpful, attentive and charming - from the front desk to the absolutely fantastic concierges, from the guys who deliver room service to the housekeeping staff, each one of them contributed to the success of our visit to Toronto.

The hotel is in the Yorkville part of town, a mere spit from the Royal Ontario Museum and every swanky shop you could possibly want. The area bristles with good restaurants and a cab is never far away if you need one. The rooms are very spacious with good linen, huge TVs, a desk, good bedside lighting etc. We don't naturally tend towards the modernist decor that seems to be everywhere now and find it quite hard-edged and dark (we are of a certain age!), but it all worked so well and the lighting was perfect. Bathrooms were excellent - great underfloor heating, enormous towels and plenty of them, an amazingly deep bath and huge separate rainshower. A nitpick is that the Occitane shower gels etc were surprisingly fiddly and ungenerous and the minibar was very poorly stocked. And the electric curtain gizmo wasn't functioning in one of our rooms and no engineer appeared despite being requested. A little tweaking here and there is all that is needed.

The hotel restaurant is excellent - so many mouthwatering things to choose from the menu, all of which can be delivered to ones room. Breakfasts are heaven. Obligingly, room service managed to provide us with our particular juice concoction without batting an eyelid. The spa was excellent. My husband swam laps each morning and was happy to have the narrow pool to himself. Changing rooms very good. I had a treatment or two and found the experience very relaxing, unlike the dismal spa at our previous hotel.

So there you have it. If you are going to Toronto and feel like staying somewhere more intimate than the usual 5 star places on offer, I cannot imagine that you would or could find anywhere better than The Hazelton. A big Thank You to Dean, Mark, Padma and Helena and the whole team for making us feel at home in their city. And if you should need a driver, whisper the name Kabeer to the concierge. They'll know who you mean.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
London, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2013

I stayed here with my daughter for a couple of nights - really excellent room and the bathroom and dressing area really was good - very thoughtful design.
We had a meal in the cafe area outside with was ok but the service wasn't great. Breakfast was average. Location is very good - lots of places to eat around and about.
So...overall this hotel scores well for its rooms but not so well for the rest - depends what you go for!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
133 reviews 133 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed January 17, 2013 via mobile

Perfectly situated next to some of the most chic restaurants and stores in town. The rooms are palatial. Free wifi. Amazing bathrooms. Great restaurant and bar. First class gym. Hard to top!

Good example of the service standards for business travel: I needed a new pitch book printed and bound on very short notice. The hotel staff turned it around in minutes. I will surely return both for business and for fun.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
106 reviews 106 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 10, 2013

Wow, not much to say. The Hazelton just understand how to please their customers. Big rooms, very modern, clean as never seen before, comfy beds, great selection of pillows and REALLY good bathroom with good facilities.
I arrived early, around 6am. My room was ready, and first thing they said at the counter was "Welcome Mr. Skov-Jensen, it must have been a long flight, would you like a cold water?". It's a small things, but for me these things counts, A LOT.

I would absolutely go back. It's not cheap, but it's worth it. Location is unbeatable by the way.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Norland, Canada
1 review
5 of 5 stars Reviewed January 7, 2013

The Hazelton hotel is is my favourite place to stay in Toronto. The rooms are BIG and luxurious, the food in the restaurant (Mark McEwan's "One") is off the hook and the atmosphere is A list. You feel as though you might run into a celebrity at any minute...and you might! But for me the most appealing thing about this great hotel is the helpful, courteous and knowledgeable staff. From front desk to doormen to housekeeping my interactions with everyone were great. I Highly recommend the Hazelton.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yurika_H_Res_Mngr, Manager at The Hazelton Hotel, responded to this review, August 2, 2013
Dear Mr. Oliver G.

Thank you for the wonderful comments about your stay with us. Your feedback is welcome and inspiring for our staff to continue to strive toward service excellence.

We look forward to welcoming you back to The Hazelton Hotel.

Kind regards,

Yurika Hinkle
Reservations Manager at The Hazelton Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2012

Beautiful architecture in the trendy Yorkville area for those that know Toronto. My brother and I made a pitstop there as we were riding motorcycles cross country and this was a great place to recharge. The rooms were large, soaked up the surroundings as we parked and just walked to all the places around for the most part since everything is close. The big thing though was the pool. After 400 miles and hours of grit although a shower is nice, that huge heated pool was amazing. Afterwards we hit the connecting restaurant which I believe was a blend of steakhouse and other amazing food. The bottom line was that it was "the" place to meet everyone, as it packed up quickly with the a huge outdoor patio. Service was great. #1 place in Toronto.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

My daughter and I stayed at the hotel in mid November. We were doing some Christmas shopping and also had my 7 month old grandson with us.

The staff at this hotel are truely first class. Everyone was extremely helpful from the moment we arrived until the moment we left. When we arrived in the HUGE room, they had a crib made up for my grandson with baby bath amenities and a little toy for him. So thoughtful!

I especially enjoyed the huge soaker tub in the bathroom. Very relaxing after a long day on your feet...and to be able to watch tv while in the tub made it that much better.

I would definitely reccommend this hotel and I will personally always choose this hotel when in Toronto. It is in the perfect location, with spectacular rooms and an excellent restaurant. You cant ask for anything more!!

Room Tip: Ask for a room overlooking Yorkville or Hazelton Avenue.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hazelton Hotel

Address: 118 Yorkville Avenue, Toronto, Ontario M5R 1C2, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto , The Annex , Yorkville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Toronto
#8 Luxury Hotel in Toronto
#10 Business Hotel in Toronto
#15 Romantic Hotel in Toronto
#24 Family Hotel in Toronto
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Hazelton Hotel 5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Hazelton Hotel Toronto

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