. . . . and those at this establishment couldn't be more helpful, attentive and charming - from the front desk to the absolutely fantastic concierges, from the guys who deliver room service to the housekeeping staff, each one of them contributed to the success of our visit to Toronto.
The hotel is in the Yorkville part of town, a mere spit from the Royal Ontario Museum and every swanky shop you could possibly want. The area bristles with good restaurants and a cab is never far away if you need one. The rooms are very spacious with good linen, huge TVs, a desk, good bedside lighting etc. We don't naturally tend towards the modernist decor that seems to be everywhere now and find it quite hard-edged and dark (we are of a certain age!), but it all worked so well and the lighting was perfect. Bathrooms were excellent - great underfloor heating, enormous towels and plenty of them, an amazingly deep bath and huge separate rainshower. A nitpick is that the Occitane shower gels etc were surprisingly fiddly and ungenerous and the minibar was very poorly stocked. And the electric curtain gizmo wasn't functioning in one of our rooms and no engineer appeared despite being requested. A little tweaking here and there is all that is needed.
The hotel restaurant is excellent - so many mouthwatering things to choose from the menu, all of which can be delivered to ones room. Breakfasts are heaven. Obligingly, room service managed to provide us with our particular juice concoction without batting an eyelid. The spa was excellent. My husband swam laps each morning and was happy to have the narrow pool to himself. Changing rooms very good. I had a treatment or two and found the experience very relaxing, unlike the dismal spa at our previous hotel.
So there you have it. If you are going to Toronto and feel like staying somewhere more intimate than the usual 5 star places on offer, I cannot imagine that you would or could find anywhere better than The Hazelton. A big Thank You to Dean, Mark, Padma and Helena and the whole team for making us feel at home in their city. And if you should need a driver, whisper the name Kabeer to the concierge. They'll know who you mean.