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Residence Inn by Marriott Toronto Downtown / Entertainment District
3.0 of 5 Hotel   |   255 Wellington Street West, Toronto, Ontario M5V 3P9, Canada (Downtown Toronto)   |  
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Ranked #22 of 141 Hotels in Toronto
Thunder Bay, Ontario, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“TO Gem”
4 of 5 stars Reviewed June 9, 2014

I selected this hotel on a recent trip to Toronto based on a my past experience with this Marriott brand in another city and because of it's proximity to the Roger's Centre as we were attending some baseball games for the weekend. The property itself is very unassuming from the street and is not a large footprint. The staff were very accommodating and friendly. The hot and cold breakfast options were plentiful. The room was spacious, nicely appointed and comfortable. This will be a regular stop for me when I return to TO.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review, June 13, 2014
Thank you so much for your very kind and positive review. We are so happy you enjoyed your stay with us, a gem indeed right at the heartbeat of the city. Service excellence is paramount and the team work so hard to ensure each and every guest fell like it is a wonderful place to thrive in!

Enjoy your weekend and again thank you for being with us.

Kindest regards,

Karen
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1,087 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2014

Recently purchased a package deal for a corner suite and gas card. Coming from the states we had a couple issues with our cards not going through for fraud reasons but the staff was more than accommodating and understanding. Zahra especially went above and beyond to help in a more than awkward situation. Upon check in completion our group headed to the King corner suite. There is nothing more to say than WOW. The kitchen area was superb, the bed HUGE and comfy and the living room area a welcomed site. We used the FREE wi-fi to check our emails and missed called and found that one of the travelers dogs had gotten into a very bad accident and we needed to rush back to the states. We called down to the front desk and spoke with Sam Kim the manager. Again nothing but professionalism and kindness. Sam understood the situation and without hesitation refunded our room and valet so we could get back asap. I can not say enough about this hotel and staff. I have stayed at several hotels as I travel 100% for my business and have not run across an exceptional staff like the one you will find at the Residence Inn Marriott. Anyone looking to stay downtown Toronto within walking distance of many of the highly sought after attractions in Toronto needs to speak with Sam Kim at the Residence as you will not be disappointed. A+

Room Tip: King corner suite. Huge, lots of amenities and the view is breathe taking.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review, June 13, 2014
What a wonderful morning to be able to read out your review to our hardworking team, especially the special mention of Sam Kim, who is the epitome of hospitality! We really do care that every guest feels recognised and experiences our service so memorable as you did.

We look forward to your next visit and we will have the welcome mat out for you!!

Enjoy the upcoming weekend!

Kindest regards, Karen
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Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2014

We visit Toronto each year for 2 weeks and this was by far best holiday stayed in.

The facilities (microwave, fridge, safe) all improved vacation.

Didn't have breakfast so cannot comment on them.

Staff we saw were all very pleasant and helpful.

Had no major problems. A window that wouldn't shut was quickly looked at.

Didn't know there was a house rule that when you reach the limit you have to pay and then start a new bill and there was an extra tax from then on.

I am already looking forward to returning (and seeing the new lobby it was a bit small before).

Would recommend but don't all go when I want to be there..........

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review, June 13, 2014
Yes, and we want you back so soon too! Thank you so much for your wonderful review and that we are your place as you visit each year from Cardiff! Our team were so delighted their passion for service was regonised and we constantly strive for excellence.

Hopefully you are enjoying the FIFA WORLD CUP and caught up in the fever!!

See you next year!!

Warm regards, Karen
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Vancouver, Canada
Top Contributor
53 reviews 53 reviews
52 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 8, 2014

Was here for one night after long week of travel. Check in was fast and enjoyable


The Good:
- Room was good size
- Location is great for food & fun
- Breakfast was good, with good selections

The Not So good:
- Parking was costly
- Elevator was slow

Overall good hotel and I would stay here again.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review, June 13, 2014
Thank you so much for your review on your short but sweet stay in our hotel! Next time you will have to be with us longer and enjoy the city more!!

Happy travels and kindest regards,

Karen
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Toronto, Canada
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 7, 2014

If you are traveling with family this is a great place to stay while exploring downtown Toronto. Suite with Queen bed and living room with pullout sofa with a kitchen and a dining area. With in sight of CN Tower and easy walking distance to all major attractions as well as TTC.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review, June 13, 2014
Thank you so much for your wonderful review and that you enjoyed your time with the family. Certainly our size of our suites lends to space for eveything to be able to stretch out and glad you like the access to the CN Tower.
Hopefully you will have the opportunity to return and reunite once again!

Enjoy your weekend.....with gratitude, Karen
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Whitby, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 5, 2014

After moving from overseas with two children for my husband's work, this proved to be a solid long term stay. We had a two bedroom suite with a kitchenette and living area which proved to be adequate although a little small for two teenage children. Breakfast offered a good selection along with suitable hours. The location is definitely a plus as it proved not only perfect for my husband's new job but for my family to explore the city.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review, June 13, 2014
It was with pleasure to be able to read out your review to the team! I am so glad you enjoyed your relocation back in to Canada, as you search for your new habitat!!

Welcome back!

kind regards, Karen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunwoody, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 31, 2014

Best hotel I have stayed in along time. The breakfast was great different items to choose from to make everybody happy. The location was near to all great places, close to Chinatown, Roger Centre, and P.A.T.H the underground city with lots of shops and restaurants. The beds where comfortable the king size room was a good size for two adults. This is not hotel problem but the taxis service are crooks, do not ask what it cost to go some where in the city there charge you twice the price just get in taxis and run the meter. We would stay at hotel again.

Room Tip: Stay on the top floors very quiet little street noise. Stay away from elevators noisy
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Toronto Downtown / Entertainment District

Address: 255 Wellington Street West, Toronto, Ontario M5V 3P9, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Toronto
#13 Business Hotel in Toronto
#36 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Toronto Downtown / Entertainment District 3*
Number of rooms: 256
Official Description (provided by the hotel):
Conveniently located in the heart of the downtown entertainment district, near major businesses, restaurants and attractions. Steps to CN Tower, Ripleys Aquarium, Metro Convention Centre, Rogers Centre and the Bell Light Box. Residence Inn has perfected the extended stay experience offering 256 stylish, oversized studio, one or two bedroom suites with full kitchens and living areas. Enjoy a complimentary, full, hot buffet breakfast and a light supper social 2-3 nights a week, from 6-7.30pm. Relax in the hot tub or pool area adjacent to the state-of-the art fitness centre. ... more   less 
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Also Known As:
Residence Inn By Marriott Toronto Downtown / Entertainment District Hotel
Residence Inn Toronto Downtown
Toronto Residence Inn

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