The room was tiny at a high price. There was no breakfast included. The pillows were sponge balls and very bad for the neck.
The coffee in the lobby was empty when I went to get a cup just after 8:00 a.m. and when I buzzed down to tell them, no coffee was brought up even though they promised coffee and tea in the lobby till 11:00a .m. No coffee maker in the room and no free coffee in the lobby.
We could not watch t.v. as the remote did not work and they never fixed it even though I pointed it out to them.
I had a yogurt parfait for which I paid $7 plus tax and tip and it was disappointingly small with no fresh fruit in it. I run a BB and I serve those parfaits as my first course and they are large and made with fresh fruit and are part of the 3 course breakfast I make.
The art was lovely and the staff friendly but useless.
I will never stay there again and would not recommend a stay except perhaps a cocktail to view the art which is great.

Enjoyed our 3 night stay, but Gladstone was not as special as I had hoped. Lured by the 'boutique' description - We had a tiny room, with a very tiny shower, and seemed to pay well over the odds. At least our room at the back, was quiet considering what a busy road the hotel was on. Neither breakfast, parking or taxes were included.Would stay closer to 'downtown' another time.

An overall great experience! Beautiful lobby and common areas with fantastic art to explore. Super friendly front desk staff who seemed genuinely interested in my satisfaction. The room was exactly what I needed (after a falling out with a friend whose place I was supposed to stay at) and I got it at a really great price. The gentleman who checked me in was sure to ask if I wanted a quiet room (I did) and ensured that I had it. WiFi was rocking. I will definitely stay here again and will definitely recommend it to others. The only reason I didn't rank 5/5 is that the room was cold. Because of the time of year, the AC was switched off but the heat couldn't be turned on for a day or two afterward. The front desk provided additional blankets, which suited me just fine. They also offered to provide a portable heater, but I declined. Not a perfect situation, but the hotel handled it perfectly.

A buddy of mine was getting married down the street so my girlfriend and I stayed here for 2 nights. Firstly, the staff on reception were very friendly, very helpful and very willing to help us out when we needed any assistance.

We stayed in room 406 - El-A-Men-Tal. The bed and pillows were very comfortable which meant we slept incredibly well both nights. The room was a little small however there was plenty of room to store our clothes and other belongings. The shower was quite small - I am 5'11" and of average build, but when I dropped something in the shower I had to contort my body in order to pick it up! The iron/ironing board were very handy, as was the in-room safe which we used to store all our valuables. There is free Wi-Fi throughout the hotel which also came in very useful.

We were on the top floor, so weren't really affected by the noise that a lot of reviewers have mentioned, however it does get quite lively in the bars downstairs so I can imagine it is worse if you're on another floor.

We had Sunday brunch here the morning we checked-out. The portions are not enormous (by the usual North American standards), but the food was delicious. The only problem we encountered was that the service was very slow.

Make sure you take a ride in the antique elevator - it's very unique and is a bit of a treat!

We'd definitely stay here again in the future as it is different to anything we have stayed in before.