Stayed for a single night on a recent business trip.

Pleasant reception at Check In but when I asked if I could book a car
(they provide car service in the downtown core) I was told to go speak to the Valet Parking desk - literally across the lobby but I had to pull my bags over to ask them in person as apparently the staff at the front desk can't handle this or pick up the phone and arrange it. I was the only guest checking in as it was 11pm.

Arrive at the room - a two room suite - bedroom and sitting room with kitchenette. Nice enough but quite small and strangely the TVs are on large hutches - the one in the sitting room being placed in front of the thermostat for the room, effectively blocking access to it - the reason I notice is that the room is 77 degrees and there is no air moving. I awkwardly reach around the TV - no kidding, with the hutch it is 5 feet high and 4 feet across - and check to find that the thermostat is set to 68 degrees but there is nothing happening and the temperature in the room is 77 degrees. I turn it on and off to no effect so I call guest services and they say they will send up Engineering.

Engineering arrives within 10 minutes - he moves the TV and hutch a few inches and gets in behind in to open the unit where he literally flips a switch and voila! Cool Air starts to flow!

But, in the bedroom (which is quite tiny - King Bed and another TV and hutch which blocks a window) there is a 4 inch by 4 inch vent which is gently blowing air from its location 9 feet above the floor in a corner where it send airs towards a window which is less than 5 feet away with no chance of any moving air hitting the bed itself.

Recogninzing its going to take some time to cool the bedroom down I call Guest Services looking for another room (its now after midnight and I'd like to go to sleep as I have a meeting in the morning) only to discover that they can't help me but will transfer me to the Front
Desk (starting to see the left hand / right hand mentality here?)

Front desk says he'll get back to me which he does to inform me that he checked with "Management" and they don't have another room for me as they are full up. I travel enough to know that this is a lie but the air is running - I really don't want to move - so I ask what they
are going to do for me and get offered a free breakfast which I get him to agree will be a free room service breakfast. OK, fair enough, I've been inconvenienced, its later than I should be going to bed but
hey, stuff happens.

At 1:49 I wake in a lather - really. The air is blowing but there is no coolness to it, its just being recirculated. I know this because I am back in the sitting room moving the TV and hutch. I reach in and
flip the switch that the Engineer flipped earlier and sure enough cool air starts again. A little put out I go back to bed.

At 2:37 I wake in a lather - same story.

You've heard the "lather, rinse, repeat" song that Phoebe sung on an episode of Friends? I am living the most perverse version of that possible.

Its the middle of the night - I'm awake so I try reading to go back to sleep. The air goes off after less than 15 minutes - every time I reset it throughout the balance of the night.

That's not the end of the story however. Remember the free room service breakfast? I put the order card out and asked for a 6:45am to
7:00 delivery. Well, at 6:03 there is a knock at the door and there is my breakfast. (by the way, the tray had a single cup of coffee with cellophane over the top - first hotel I've ever stayed in that did not use some sort of carafe). The server knows that it is free but he pauses clearly looking for a tip. He has my order form in his hand. I ask him what time the form says. He looks down and says
"they must have put it into the system wrong". I say nothing although
there are probably daggers coming out of my eyes. He then says "its not my mistake, its the order takers". I literally open the door and wave him out. He stands there. I tell him to leave. He finally does. No apology.

Summary: small rooms, obvious air problems (are they saving money by putting some sort of restrictor on the system?), left hand /right hand service model, disinterested management, and oblivious tip hungry servers - a definite Do Not Repeat.

I should have known when I was able to get a room here but there was no availability at the other big hotels in the area like the Sheraton or the Royal York.

I would have complained in the morning but why should I help them with their problems and it probably would have meant being transferred from department to department. Instead I will just vote with my feet which will never darken their doors again.