we loved this hotel!! Loved reading about the history, seeing the safe at the bottom of the beautiful stairway in the lobby! Gave me chills to think of the 'days gone by'. We went to the old elevators to check them out....if those walls could talk! We stayed on the 13th floor...yep! 13th! Room was small but complete. Hotel is quiet, didn't hear any hallway noise. Comfortable furniture, nice bathroom, even had washer & dryer. Felt like we were in a ultra-cool downtown condo! Lobby bar was great and the hotel is in an excellent location for checking out TO! We would definitely stay here again :)

[February 16th - 17th; Superior Suite; 20% off Deal]

Check in went very smoothly with attentive and friendly staff at the front desk. We were given the option for a lower or upper room, and we chose lower in an attempt to reduce our time on the elevators.

Our initial room (8th floor) looked into an office building and we found what appeared to be gum stains on the carpet, so we called down for a room change. Again, the front desk was friendly and quickly accommodated our request without even asking why. I regret not informing them of the gum stains since likely another guest will come across them without the hotel even knowing they exist.

Valet was quick and also friendly when they held our bags post-checkout since we had some downtime before we headed home.

I'd definitely stay here again.

Booked through Hotwire and got very lucky with this one for the price paid. Close to downtown. Carpet could be updated. Front and Bar staff excellent. Room was spacious with in-room cooking needs met.

I booked a night at this hotel due to proximity to the air Canada center (where we were going for a concert) I was not impressed, I printed out where to park as well as sent them an email, as we drove past the hotel valet parking was not available, therefor we went to the parking garage recommended on the hotel website. When we parked it was a little confusing on how to get to the hotel. Once we arrived the lobby was beautiful although there was a line up to the door (roughly 10 people infront of us) after waiting in line for about 20 minutes (guests kept cutting in line infornt of us and staff was serving them first) Once we checked in we asked how to get to the air Canada center and the guy who checked us in obviously in training passed us over to the manager, she had no clue how to get there via the pathway so said its best to walk and its about a 20 minute walk (wrong it's only 10 minutes tops, but it was raining so we wanted to take the path) While I was speaking with the manager I asked her what the deal is with parking because i seen a stack of parking vouchers sitting on the desk, so I inquired and she asked where we had parked I told her we followed intrsuctions of her website which say park on either right or left lot on the street, so we parked at commerce court lot, which they didn't have vouchers for, I had told her that the valet was full and we had no choice, I was concerned at this time of the cost :/, but hey it was our valentines night we were now wasting time. We got to our room and I was not impressed. the room was very dark, old, and stuffy, our fridge was very loud, this was unacceptable so we went back downstairs and asked for a new room (perhaps with a bathtub as well) we got stuck back in the exact same room but with a quite fridge, yay, same thing hot stuffy, the one window is in the corner behind the desk, so no view. Bathroom was extremly small with a locker room type shower and mold on the grout. I had called back to say we switched rooms but still wasnt impressed and was told by the manager basically thats what I am getting. For the most part I thought the room was quite until late night morning when we were trying to sleep and doors were slamming in the halls, startling at 6am! The room was very warm and our control of the room was not working. Upon checkout which is smooth because they just leave a box for your keys and comment cards, when we were leaving I asked the bell boy how to get back to our parking lot via the path and he grabbed a map from a stack of them,!! and easily showed us (would have been nice for our walk to air canada center) We left the lot and parking cost us $66.00 from check in time to check out, so for one day! I was angry at this point knowing that they had vouchers for 30$ flat rate for the other lot. I went back to the hotel to speak with the manager, and after waiting for 10 minutes with the bell boy desk people who couldnt beleive thats how much it costs, the manager came over and was quite snippy saying she already explained to me yesterday that they dont deal with the parking, basically unlucky for me for choosing the wrong lot (which is on their website!) I told her how much it cost me with reciept in hand and basically shrugged and said sorry, I assured her I would never stay here again and she just turned away. I have worked in customer servoce before and know how things work, I suggest to anyone just for reason that parking will cost you an arm and leg to book somewhere else. Thanks Manager for making what could have been a great perfect night frusterating!