We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

One King West Hotel & Residence: Traveler Reviews

4.0 of 5
1 King Street West, Toronto, Ontario M5H 1A1, Canada (Downtown Toronto)
Hotel website
Hotel amenities
One King West Hotel & Residence
Ranked #28 of 138 hotels in Toronto
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

964 reviews from our community

Traveler rating
    418
    324
    112
    65
    45
See reviews for
Families
83
 
Couples
392
 
Solo
95
 
Business
239
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Perfect location for concert at air Canada centre!”
5 of 5 stars Reviewed February 12, 2013 via mobile

We stayed here for a concert we were going to at the air Canada center. We arrived in the middle of a snow storm and the warm welcoming staff was much needed after driving 3 hours in white outs to get there. We loved that the hotel was connected directly to the path so we didn't have to spend anymore time in the snow.

The room was very nice. Tall ceilings, nice bathroom and very comfortable bed. Wish I was staying longer! Would be perfect for a long extended stay. Will definetly make this our go-to Toronto hotel.


Should be noted that I stayed in this room at a discounted rate with a groupon. I didn't research what the actual cost of the room was but would estimate its value at 180-230ish a night.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask A11isonlee about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sobrien_GM, General Manager at One King West Hotel & Residence, responded to this review
February 12, 2013
Hi A11isonlee,

Thank you for taking the time to provide your review with the TripAdvisor community. I'm glad to see that you enjoyed your stay and were pleased with our location (it is really nice to be so close to the ACC, especially during a snow storm!).

We look forward to welcoming you back again soon.

Steve O'Brien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
“Surprisingly average”
3 of 5 stars Reviewed February 11, 2013

Reservations: Booked on expedia got a pretty good deal for downtown Toronto 110.00+ tax The location is amazing! Yonge/King...can't beat that if you're doing something downtown for the night.

Check In- Smooth, professional staff, very quick and informative. The hot tub was under repair for our stay and we weren't interested in the resistance lap pool they have.

Room- In the old tower on the 6th floor facing a giant wall. If I were to stay again I would request the new tower with views and more modern, but it was what it was. The door was hard to close and lock, seemed to be sticking. It had a microwave, dishwasher, fridge (that stunk! eww) washer and dryer. All cool stuff, but for one night didn't really matter too much. The furnishings and TV could use an update but were clean and in fairly good working order. Room itself was small but had a high ceiling which made it feel spacious.

Bed and linen: Comfortable and good quality. Towels were great as well.

Noise: Wow. the hallways seemed to echo every noise. As guests walked to their rooms, normal conversations seemed quite loud.The housekeepers in the morning (9am) provided a wake up with constant chatter until we checked out before noon....we could hear everything they were talking about, and they never stopped talking.

Washroom: Great supplies of toiletries and bathroom was adequate, bathroom was spotless and modern (except the shower) shower head was horrible and tiles, although clean, was just pretty blah.


Overall, not overly impressed. It may have been a better experience if we were in the newer section (as seen in the pictures) but i won't stay there again to find out when there are so many other choices at that price point.

Room Tip: I would suggest asking for one in the highrise section of the hotel.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by travelbugcheri for Toronto
Ask travelbugcheri about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sobrien_GM, General Manager at One King West Hotel & Residence, responded to this review
February 12, 2013
Hi travelbugcheri,

I'm very sorry to read that we failed to make your stay a pleasant one. What you've described here is unlike what our guests have come to expect from us. We do have mechanisms in place to monitor our service quality but in this case they fell short. I sincerely apologize.

I see you wouldn't stay again, but if you'd like to give us another try I'm confident that next time, we can show you why we're one of Toronto's leading hotels. Feel free to contact me directly at gm@onekingwest.com and I'd be happy to take care of your reservation for you.

We hope to welcome you back again in the near future.

Steve O'Brien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Very Pleasant Stay”
5 of 5 stars Reviewed February 10, 2013

Mr. Steve O'Brien,
We had the pleasure of staying at One King West Hotel and Residence for one night in January 2013. We had friends from Newfoundland with us and booked two rooms. We had tickets to go to "War Horse" and this hotel was within easy walking distance to the theatre.
We found the rooms clean and comfortable. We would have liked to have our rooms closer together and had booked in lots of time, but our rooms were quite far apart from each other. It wasn't a big problem (we all needed the exercise) it was just a little inconvenient for visiting.
The price was right for Downtown Toronto and the valet parking wasn't a big deal. We live in very rural Ontario and it is always a treat to get to the "big city". We would certainly like to stay again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mlb58Toronto about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sobrien_GM, General Manager at One King West Hotel & Residence, responded to this review
February 12, 2013
Hi mlb58Toronto,

It's wonderful to hear that you enjoyed your stay and were happy with our location and your suite. We hear great reviews for War Horse - I hope you liked the show. Thank you for sharing your feedback!

We look forward to welcoming you back again in the near future.

Steve O'Brien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Treated like a King”
3 of 5 stars Reviewed February 8, 2013 via mobile

I was told about this hotel from a very close friend of mine. Though she is not as experienced of a traveller as I am, I trusted her opinion and I was sold after seeing the many luxurious pictures of the lobby.

The check in was prolonged as the room was still being cleaned at 4pm. We were then told to leave our bags with the concierge in an attempt to stall as they had the room cleaned. This would have been bearable under normal circumstances, but the slow service caused me to miss the first half of a concert(my only reason for buying the hotel in the first place).

After the concert, I returned to my room only to have difficulty with my room key. Out of desperation and frustration I tried using the key in every manner possible for 10 minutes. I went to the lobby to get a new key that took 4 (correctly performed) swipes to get my door open.

By this time my faith in the hotel was fading so I decided to go to my room and call it a night. The low quality sheets in my room caused my leg to break out in a rash which lasted for 2 weeks. I awoke to loud music being played in the room adjacent to me through the paper thin walls.

If a friend of mine were to ask for my opinion on the hotel experience I would tell them two things: don't let your skin touch the sheets and ask the concierge for 5 keys cause you won't want to go back downstairs for a new key!

One King West - Where you'll be treated like a King

  • Stayed September 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Time2Travel24 about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sobrien_GM, General Manager at One King West Hotel & Residence, responded to this review
February 11, 2013
Hi Time2Travel24,

What you have described here is not reflective of what our guests have come to expect from us and I'm very sorry to see that we failed to meet your expectations on a number of levels.

If you'd like to give us another try, I'm sure that we can provide you with an experience that meets your expectations next time. Feel free to contact me directly at gm@onekingwest.com and I'd be happy to take care of your reservation. I'm confident that we can show you why we're one of Toronto's leading hotels.

We hope to welcome you back again in the future.

Steve O'Brien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
“Great experiance!”
4 of 5 stars Reviewed February 7, 2013

We really enjoyed our time at the One King West Hotel. The room was great, the washer and dryer in the room were very practical and the amenities available simplified our stay and saved us some money by not always having to eat out. The only thing is that we had no pots and pans; they were given to us on our day of departure. The staff was welcoming and very helpful when it came to finding activities and restaurants. Overall a great place to stay if you’re looking for a simply great hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Lee-anne L about One King West Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sobrien_GM, General Manager at One King West Hotel & Residence, responded to this review
February 11, 2013
Hi Lee-anne L,

Thanks for taking the time to share your review. We're happy when our guests are happy and it's nice to know that we met your expectations.

We look forward to welcoming you back in the near future.

Steve O'Brien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The King Edward Hotel
Great value on a similar hotel
Toronto, Ontario
4 of 5 stars 757 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Toronto
Trendy
Hotel Le Germain Maple Leaf Square
Hotel Le Germain Maple Leaf Squa... 4.5 of 5 stars 277 reviews
Romantic
Sheraton Centre Toronto Hotel
Sheraton Centre Toronto Hotel 4.0 of 5 stars 2,238 reviews
Luxury
Hilton Garden Inn Toronto Downtown
Hilton Garden Inn Toronto Downto... 4.0 of 5 stars 411 reviews
Good for business
Courtyard by Marriott Toronto Downtown
Courtyard by Marriott Toronto Do... 4.0 of 5 stars 1,082 reviews
Show Prices ABS:HotelCheckRates-d1940841?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d183085?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1176198?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d186891?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Toronto hotels
The King Edward Hotel 4.0 of 5 stars 757 reviews Hotel Victoria 4.0 of 5 stars 412 reviews Cambridge Suites Hotel 4.5 of 5 stars 990 reviews Hilton Toronto 4.0 of 5 stars 970 reviews
Show Prices ABS:HotelCheckRates-d183071?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d155573?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d183057?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d183091?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 138 hotels in Toronto, ranked by popularity

Been to One King West Hotel & Residence? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about One King West Hotel & Residence

Also Known As:
One King West Hotel And Residence
1 King West Hotel & Residence
One King West Toronto
Suites Toronto
King Suites Toronto
One King West Hotel Residence
One King West
Suites 1 King West
Address: 1 King Street West, Toronto, Ontario M5H 1A1, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Romantic Hotels in Toronto
#20 Luxury Hotels in Toronto
#23 Business Hotels in Toronto
#34 Family Hotels in Toronto
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Immersive and inspiring, One King West Hotel & Residence invites you to a uniquely vibrant place to stay. Enjoy the genuine warmth and gracious service at this unique oasis of hospitality. Indulge in architectural grandeur, sophisticated comfort and personalized service at One King West. Connect yourself to the city’s core business, entertainment and shopping districts from this premier address. Come and see why One King West is a hotel to call home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Tingo, Venere, Travelocity and Priceline so you can book your One King West Hotel & Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage One King West Hotel & Residence, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
One King West Hotel & Residence
Enter dates & see best prices* (from our partners)
Show Prices