We booked to stay at the Clarion Hotel as it offered a great location with good transport links to downtown and other areas we wanted to visit. After reading reviews and realising that the hotel was partially renovated we did request if we could be put into one of the renovated rooms.
On arrival we were told we would need to play a deposit in case of any damage to the room, this was asked for in cash or by a credit card payment that would be held and released on us checking out. We were surprised by this as it was the first time we had ever encountered it and there was no mention of this in any of the confirmation information we received for our booking. We explained we weren't aware of this deposit and the staff merely offered to cancel our reservation! Which after a long flight is the last thing you want to worry about. After some difficult discussion and the person manning the desk not being helpful we reluctantly paid the deposit.
The rest of the stay was reasonable, the renovated room was nice enough. However after feeling paranoid by having money taken from us in anticipation of damage we scoured the room to photograph any possible 'damage' that could end up being charged to us when it wasn't our fault to act as proof in case there were any issues.
Breakfast was a variety of stodgy items (waffles, toast, bread, boiled eggs) all self served with disposable plates and cutlery. It wasn't gourmet nor horrid, but definitely mundane and felt cheap, after a week I started to have breakfast elsewhere just for variety as it was the exact same items every morning.
On the morning of leaving we had our free wi-fi code abruptly disabled before the 11:00am check out time and a bill pushed under the door before we had even awoken. Very efficient at wanting to get you out the room.
Overall I would suggest if you needed a hotel with a good location for a few days then this will suit you otherwise I would stay clear and try somewhere else.
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- Also Known As:
- Clarion Hotel And Suites Selby
- Clarion Hotel Toronto
- Clarion Toronto
- Toronto Clarion