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“Once again, just peerfect!” 5 of 5 stars
Review of Shangri-La Hotel Toronto

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Shangri-La Hotel Toronto
5.0 of 5 Hotel   |   188 University Avenue, Toronto, Ontario M5H 0A3, Canada (Downtown West)   |  
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Ranked #5 of 139 Hotels in Toronto
London, United Kingdom
Level Contributor
168 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
“Once again, just peerfect!”
5 of 5 stars Reviewed August 25, 2014

This is my second visit at this property, and the stay was memorable. The suite 1708 absolutely stunning and just as I expected, the amenities truly five star. I wholeheartedly recommend to the readers of my reviews to experience the Shangri-La hospitality at the Toronto property. It is worth the money and then some.

Room Tip: Book yourself in a suite on the 17th floor.
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Adriano A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, September 2, 2014
Dear Adriano A,

Thank you for your review. We are so glad to hear that you had a wonderful stay at Shangri-La hotel, Toronto. It is always our pleasure to provide our guests with genuine service from the heart and make their stay memorable. We look forward to welcoming you back in the near future again.

Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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742 reviews from our community

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Guelph, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 24, 2014

There are some hotels that are great....there are others that stand out above the crowd. This is one that stands out. Incredible rooms! Fantastic food! Very respectful staff! Can't find anything short of outstanding to say about this hotel.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with shangri-la.com

Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, August 27, 2014
Dear DC_Jr70,

Thank you for your feedback. We are so happy to hear that you had a pleasurable and stress-free stay during your business trip at the Shangri-La Hotel, Toronto. We are so please to hear our staff was able to provide you great overall service. We hope to welcome you back in the near future.

Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 24, 2014

Stayed in this hotel is Feb of 2014. I was only there for one night, but the room was impeccable, clean, and newly renovated. My coffee machine in room broke at 6 am, and someone was up with 5 minutes to fix and replace. We went to the hotel spa, it was beautiful. Also ate at Momofuko and had an incredible evening.

Room Tip: Eat at Momofuko and enjoy the spa.
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank DinglesAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, August 27, 2014
Dear DinglezAZ,

Thank you for the review. We are glad to hear that you had a wonderful stay and that you enjoyed the in-room facilities. We strive to deliver genuine hospitality from the heart and we are so please to hear our staff was able to provide you great overall service. We hope to welcome you back in the near future.

Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed August 24, 2014

Very nice. From the moment you walk into the lobby, you get the feeling that this hotel knows what service is about and everyone from the reception, through valet, concierge, pool staff and housekeeping were excellent.

A very nice large room, with walk-in shower, large bath, big bed, views, espresso machine, etc. All continue the feeling of luxurious.

I was here for a two night stay - and enjoyed this hotel a lot. The pool/gym area is shared with the apartments above so larger than most hotels and you can get a full workout before using the sauna/steam bath/jacuzzi area.

Recommended

  • Stayed August 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank BackinthUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, August 27, 2014
Dear BackinthUK,

Thank you for your review. We are so glad to hear that you had a wonderful stay and that you enjoyed the health club and pool. We strive to provide exceptional service from the moment our guests step into our hotel and we are pleased to hear our staff was able to make your stay an enjoyable one. We look forward to welcoming you back in the near future.

Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 23, 2014

Traveled to this hotel with my husband and two sons ages 7 and 11. We loved the hotel. The staff could not have been more welcoming. My first experience was dealing with Margerita, the concierge, over the phone. She was excellent. She offered great recommendations and took care of so many of our reservations and all our changes. I probably drove her crazy. I really liked her, she made me feel as if I'd known her for a long time. The great thing about this hotel was the queens size beds, water at turndown, the l'occitaine products, the gym, the pool, which my children used often, the breakfast that was included in our room night, the location, which was centrally located to CN Tower, Rodgers stadium, the entertainment district, etc. everything was really within walking distance. I also want to mention Eric, the concierge was very helpful as well. Overall great experience and stay and a good reason to come back to Toronto.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank Beth86_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, August 27, 2014
Dear Beth86_12,
Thank you so much for your kind review. We are so happy to hear that you had a wonderful stay with your family and that our staff was able to make your stay at the Shangri-La hotel, Toronto an enjoyable experience. It is always our pleasure to provide our guests with excellent service and we are pleased to hear that you also enjoyed our amenities and facilities. I will share your kind words with our team. We look forward to welcoming you back soon.
Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 21, 2014

shangrila has been everything that I would expect from a high-end hotel. however, i didn't enjoy my stay there as i am extremely tired everyday..... beacuse the crazy loud garbage truck every morning at 7AM. this is not acceptable.... i mean the trucks came everday during my stay at the hotel. not acceptable.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank udon_indigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, December 2, 2014
Dear Udon Indigo,

Thank you for sharing your feedback with us. We are sincerely sorry to hear that you had a less than favorable experience with us. I will make sure to share your comment with our Management team. We hope to invite you back to the Shangri-La Hotel, Toronto to experience our unique Asian-hospitality.

Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vannes, France
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 20, 2014

We had a very nice stay at this hotel, everything was great. The best is the wonderful pool in the sky !!! Excellent !
Only one little problem : no more tables for the breakfast on sunday morning... we had to wait for 30/40 minutes and the staff didn't propose us a coffee or an orange juice to wait. For an hotel at that level, we would have appreciated that. Apart for that, i warmly recommand the Shangri La Toronto !

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Vazar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, August 27, 2014
Dear Vazar,
Thank you very much for your review. We are delighted to hear that you and your family had a wonderful stay and that you enjoyed our Health Club facilities like the pool. I will share your comments about the Sunday morning breakfast with our management team. We look forward to welcome you back during your next visit so that you can continue to enjoy our Health Club amenities.
Sincerely,
Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 139 Hotels in Toronto
Price Range (Based on Average Rates):
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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