I'm going to be brutally honest because I think when people are spending $350+/night, the hotel needs to be amazing. Don't get me wrong, it was VERY nice, but not as luxurious as I was expecting for the money. We stayed in a premiere king room.
perfume in lobby/elevators- overwhelming and headache inducing if you are sensitive to artificial scents. the hotel should just use essential oils if they are trying to achieve an aromatherapy effect or just skip the scents altogether.
lighting in room- needs dimmers on the switches. lights were too bright and could not be adjusted. same with in the bathroom- too bright for a nice relaxing bath, even on the 'vanity' setting.
column in room- blocks view to floor to ceiling windows. not sure if all rooms have this or just ours, but what's the point of the huge windows if the view is blocked?
fridge door- requires you to turn a key to open it, therefore you need two hands to open fridge. awkward and unnecessary.
closet size= massive. why not make this space useable room space, instead of having a closet that could house all of my life's belongings? unless you're staying for a long time (which most are not) seems a little ridiculous.
in room service dining- only 3 items on breakfast list that I could see from the iPad ordering system. not enough variety. and very expensive, which is to be expected in a hotel- but seriously, $19 for an omelette, $8 for a juice & $7-$8 for a coffee?? Speaking of coffee- we could not figure out the coffee maker in the room. All of the pods were labelled in Italian, so you didn't know what kind of coffee you were going to get…and what we got was not good. The coffee was terrible. We had to go outside and down the street to get Tim Horton's coffee, which I am not a huge fan of either, but it was better than the in-room coffee! Unless we didn't know how to use the machine properly, but if that's the case then make it easier to use! Also, when we got water out of the tap for the coffee it was pure white!! I'm not sure what kind of softener or whatever they are using in their water system, but it seemed wrong to get water that looked like cream out of the tap and then use it for coffee, but tasted like water so I'm sure it's fine…just weird.
bathtub- nice, deep, BUT also could not figure it out! I turned this way and that, but got no water! actually had to call someone to help me, which is NOT what I wanted being hungover after NYE..I just wanted a simple bath and not to meet a stranger in my robe so early in the morning!! Also, like most hotels nowadays, there was no fan in the bathroom. Sometimes you need to have some separation between the bathroom goings on and your husband in the room beside you. HOTELS- please put the fans back!! It ruins the mood when you hear your partner pooping.
ice- ok, i get it, ice machines are not cool or trendy. they belong in florida motels, BUT if you need to wait for ice to be brought to you, they need to be a little speedier with it. i called, and waited about 20 mins. then called again and waited another 10 mins. We couldn't leave the room because we wanted our drinks to be chilled when we got back later, so i think 30 mins is too long to wait for ice.
humidity- or lack thereof- this is a problem with all hotels, but i was hoping my $400 room would have this all figured out. the room was SO dry. what is up with that?!?!
ipad- not an issue, actually somewhat of a nice feature BUT (again) somewhat unnecessary. i would much rather have dimmers on the lighting, a fan in the bathroom, some humidity in the air, than have an iPad. most people have their own devices, so spend that money elsewhere!
Ok, so I am being super picky obviously. I am not this picky with most regular priced hotels or bed and breakfasts, BUT I just feel that if you are going to spend the extra money, you should know what you are getting. There are many nice features- the bed was super comfy, the pool area had nice little cabanas and a sauna, and the staff are VERY friendly and helpful, so it was overall a nice time, but I don't know if I would spend the extra money to stay here again….
Ask for a room without a column in it- not sure if they all have one though
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your detailed review, we really appreciate it. We are sincerely sorry to hear that some of our guest room amenities did not meet your expectations. I will make sure to share your feedback with our Management team so they can look into it. On another note, we are pleased to know that you found our bed very comfortable and that you enjoyed our Health Club facilities. We strive to treat our guests as if they are a member of our family with our genuine hospitality so we are happy to hear our staff was able to make you feel welcomed. We hope you will consider staying with us again in the very near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.