Last night my husband and I enjoyed a fabulous meal at BOSK during the Toronto Storm (our server was so friendly and down to earth, as we chatted with hinm about the storm and how hoard it would be to get home in it, we mentioned jokingly that we were thinking of just getting a room, to our surprise, he actually told us that he could probably get us a good rate! Wow! We dind't take him up on it, but were blown away by his gesture). We also experienced more of this genuine hospitality and unbelievable customer service from a staff member in the valet area (an english man). We thought it might be easier to get a taxi from there so when we asked him he ran around the corner out to the street to find us a taxi, unfortunalely that taxi driver told us he would not take us to our destination as it was too far. The man headed toward the street again in search af another cab. My husband and I decided that this was probably a lost cause as the taxias were being very picky, so we let him know that we would take public transit . He didn't want to give up but we insisted so he insisted we take his Umbrella! That was amazing!! TO whoever may be reading from the hotel, If you could let him know that his act of kindness kept us dry while we trekked from the hotel to Bloor Street (subway was shut down and buses and taxis were full -walking was the only way) that would be greatly appreciated!!
Both of the staff members we dealt with last night truly made us feel that we were a guest in their home! The Shangri-La Toronto will always have a special place in my heart now! We are planning to treat ourselves to a stay in the future now and look forward to experiencing more of the outstanding service we recieved last night!
Well done, Thank you!
- Official Description (provided by the hotel):
- This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, HotelTravel.com, Despegar.com, Priceline, Hotels.com and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.