I travel quite a bit for work and will stay at Hyatt or Hilton because they seems to have the most locations. I'm a Hyatt diamond and Hilton Platinum so I know my hotels. If there is a Shangri La within distance, that will be my first choice. The hotels are 5 star in my book. Service is impeccable, rooms are clean and spacious, amenities are top quality and they cater to your every need. One feature I particularly like about this chain is that they will have your room ready for you the way you like it. For example, I tend to like colder rooms. I request to have my rooms at a nice 68 degrees and they make sure it's set that way by the time I check in. Some might say, what's the big deal, but that shows they'll go the extra mile to make sure your stay is comfortable.
My first time staying at the Toronto one. Believe it's fairly new. Must say, I wasn't disappointed. As expected, everything was to my liking. If something was wrong, they immediately took care of it.
One oddity that irked me a slight bit was during checkin. My work colleague and I arrived early around 9am. His agent said his room was ready. My agent gave me the line that checkin is 3pm and that my room was not ready. When I questioned why my colleagues room was ready and he could go to it but I could not, she found me a room. I get it, there's procedure and I'm sure the room I was assigned probably was occupied, but unless the hotel is fully sold out, spare me the line about checkin being 3pm. Most people know it. Just try and find a replacement room or offer options. Just a suggestion. Other than that, to those may be reading this review, don't let this last paragraph deter you from staying here. It's a wonderful hotel and brand. Haven't stayed at the Trump down the street, which I hear is very nice as well, but I'll stick with Shangri La.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your detailed review about your stay at Shangri-La Hotel. We are so happy to hear that you had a great overall experience with us. It was great pleasure to have you as our guest and we looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.