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“Dirty and Old” 1 of 5 stars
Review of Glen Grove Conservatory Tower

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Glen Grove Conservatory Tower
736 Bay St, Toronto, Ontario M5G2M4, Canada (Downtown Toronto)   |  
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Hotel amenities
Ranked #19 of 71 Specialty Lodging in Toronto
Toronto
1 review
1 helpful vote 1 helpful vote
“Dirty and Old”
1 of 5 stars Reviewed April 22, 2012

Booked in to stay for 4 days.

Two bedrooms with beds. Both beds had unwashed linens. Visible hairs & stains throughout both beds. I was disgusted & could not sleep in the apartment. Went & checked in across the street at the Mariott Courtyard (much nicer).

It is an apartment block, so no reception. I was given contact details by the security guard in the lobby, however when I rang the number all I got was an answering machine.

Apartment not as pictured. All furniture & beds (which also creaked) where 20+ years old.

  • Stayed April 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, February 5, 2013
It is regrettable that your stay with us was not to your satisfaction. That said, we would like to mention that we are NOT a hotel. This is an upscale apartment building with spacious one and two bedroom suites.

Our housekeeping procedures are rather stringent so we're surprised you found the linens to be unwashed.

As regards after-hours numbers, we now have arrangements in place where you can get assistance after-hours.

We hope your next visit will be a better experience.

Warm regards,

Brian Pereira
General Manager
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38 reviews from our community

Traveler rating
    6
    19
    6
    3
    4
See reviews for
17
4
3
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Winnipeg
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 27, 2012

We were attending a work conference in downtown Toronto and needed to find a place that could fit 5 adults and our 10 month old son. We found this place online and couldn't believe the great price. To find a hotel right downtown we were looking at anywhere from $200 - $400 per room and with our larger group we would've needed to hotel rooms. The Conservatory Towers ran us about $140 per night and it was awesome. When we arrived to our suite we were quite impressed. The suite boasted 2 bedrooms, a large living room, dining room, kitchen, and 2 bathrooms...oh and 2 balcony's with a great view of the downtown. The suite was fully furnished and included wifi. It was very clean, secure and quiet for our sleeping baby. The suite didn't come with a crib or pack n play for our son but the agency we rented through was able to provide us with a company that could deliver one to our room for a very small fee. i believe it was $8 a day. All in all this place was fantastic and we will definitely be staying there again.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, February 5, 2013
Thank you so much for your review of the Conservatory Tower. We're delighted that you were satisfied with the size of the suite and the location. We certainly look forward to welcoming you back.

Warm regards

Brian Pereira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 10, 2012

I choose the Conservatory Tower due to its proximity to the Toronto General Hospital where I had a family member recovering from a major surgery. It is just across the street from the Elizabeth Street hospital entrance - ever so convenient! I found the check-in very smooth as an envelope was left at the concierge desk for me with the keys and information on the unit.

The unit itself (suite 2005) was clean, although everything was very dated. There were several things missing form the suite upon our check-in - coffee maker, clock radio, hangars, etc. However a phone call to Brian, and those things were immediately delivered to the suite.

If you are looking for a very basic place to stay right downtown, I can recommend this. And as a women staying alone, I felt safe at this location with the security the building had.

Stayed March 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, March 13, 2012
Thank you for your review of our property. Yes, the proximity to hospitals does make the Conservatory Tower a very popular choice among our guests. We're glad that you found the place to be accessible and safe.

Once again, thank you for your comments.

Brian Pereira
General Manager
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France
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 22, 2012

We are really pleased with our stay in a two-bedroom, two-bathroom suite (#605) at the Conservatory Tower property. Best feature was the pillow top beds, extremely comfortable. Two balconies as well, which would be great for a summer rental. Spacious, clean, well laid-out. Our view was parking lot, but quiet, and we're there to visit, not look out the window, so that didn't bother us.
Towels, toiletries provided, plus really helpful kitchen essentials pack (dish liquid, two days worth of (bad) coffee packets, sugar, salt, and laundry soap and softener for one load of laundry.
Visited fitness centre and pool, spotless, quiet, pool looked clean. 24-hour help line, wireless internet available.
Our phone line was down and took a long time to fix. Also had to get hairdryer replaced. Agency staff are friendly and try to help, but go through property upon arrival and report anything amiss right away to get it fixed quickly. (Lamps without lightbulbs, for example).
Free visitor parking in building was a relief for family and friends dropping by.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, March 13, 2012
Thank you for your detailed and accurate review of our property. The 2 bedroom units at the Conservatory Tower are spacious and airy (you're right about the balconies coming in really handy in the summers).

We apologize that the phone line took time to be fixed. While its not an excuse, but this happens very rarely. We hope to welcome you once again to the Conservatory Tower on your next visit and we'll ensure that your stay is as comfortable as possible. We'll even try and change the coffee for you :-)

Regards,

Brian Pereira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 26, 2011

My husband and I stayed 3 weeks in the Glen Grove Conservatory Tower while in Toronto visiting our daughter. We had a two bedroom suite and with 2 bathrooms, lounge and dining room, nice kitchen with diswasher, washing machine/dryer we were very comfortable. Both bathrooms had a shower over the bath and did not cause any problems negotiating as bath was reasonably low.
The kitchen was well equiped, although you need to bring all supplies. No coffee, sugar or milk were supplied and if you are going to do some cooking everything is needed. Also dish washing supplies.
The maid service cleaned and changed linen once a week and did a very good job. Everything was kept clean and tidy and there was lots of linen.
The downtown position is excellent, with a small convience store downstairs as well as a supermarket in the shopping mall accross the road. Bus went past the door and it was a short walk up to the streetcar or the subway.
If you are coming to Toronto and looking for accommodation, we highly recomment Glen Grove Conservatory Tower for a convient and comfortable stay.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, March 13, 2012
Thank you for the wonderful review of our property. We're happy that everything was to your satisfaction. We appreciate that you noticed all the small things we do to make our guests comfortable. We don't put any food supplies in the unit prior to arrival as people are concerned about allergies, etc.

As you pointed out, for those looking for space, convenience and location, the Conservatory Tower certainly stands out as a winner.

Once again, thank you for your detailed review. We appreciate it and look forward to attending to your accommodation requirements the next time you visit Toronto.

Regards,

Brian Pereira
General Manager
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Schaffhausen, Switzerland
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 14, 2011

Glen Groves new location "The Conservatory tower" is a good place to stay. Well located in the city of Toronto. All interesting sightseeing points are in easy reach. The room was spacious and tidy and the room service was very good. The check-in/check-out process is verry customer friendly. The places can really be recommened.

  • Stayed May 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, March 13, 2012
Thank you for taking the time to review The Conservatory Tower. We agree that the location is a prime factor when looking for places to stay in downtown Toronto. And the fact that the Conservatory Tower is so well connected to public transit makes it a favorite among our guests.

We look forward to welcoming you to the Glengrove.

Regards,

Brian Pereira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aussie
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 16, 2011

We stayed here for 2 weeks after we had just moved to Toronto. The bedroom was very spacious, and the living/dining was a fine size, although the kitchen was tiny with very little bench space. Comfortable big bed, pay TV, iron, lots of linens, all the kitchen tools you could need were all supplied. Our only real gripe was that the place wasn't properly cleaned - a maid came in once a week but she didn't actually vacuum (only sweep), and as a result the floor was constantly covered in dust (I think maybe the heating vent was blowing dirt in?) 247 security, which was great. It's also very quiet - we never heard a peep from anyone! The gym was very basic (two treadmills, a few weights), but fine.

The location is FANTASTIC - around the corner from College subway station, across the road from pharmacy, Starbucks, mini-mart, food places, etc. Short walk to the Eaton Centre. Definitely good for long-term rentals, but I'd probably want to stay somewhere a bit nicer if you're in Toronto for a holiday (the building is fine, just a little dated).

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glengrove, General Manager at Glen Grove Conservatory Tower, responded to this review, March 13, 2012
Thank you for your review of the Conservatory Tower. We appreciate your positive comments as well as description of areas for improvement.

As the floors are laminate, our housekeeping procedures require the rooms to be mopped. But you may be right that the dust could be coming in from the vents. We are in the process of having this checked out.

We're glad you found the building to be well connected to everything from entertainment, to food, to public transit.

We look forward to welcoming you again to the Glengrove.

Regards,

Brian Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glen Grove Conservatory Tower

Address: 736 Bay St, Toronto, Ontario M5G2M4, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 71 Specialty Lodging in Toronto
Price Range (Based on Average Rates): $
Number of rooms: 16
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Also Known As:
Glen Grove Conservatory Tower Hotel Toronto

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