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“No Receipt if booked via Expedia?” 3 of 5 stars
Review of Pantages Hotel Toronto Centre

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Pantages Hotel Toronto Centre
4.0 of 5 Hotel   |   200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada (Downtown Toronto)   |  
Hotel amenities
Ranked #44 of 140 Hotels in Toronto
Kingston
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“No Receipt if booked via Expedia?”
3 of 5 stars Reviewed June 1, 2014

This was my first stay at this facility. Great location for quick access to St. Michael's Hospital.
Arrival went smoothly with a very competent valet who then greeted me by name each time he saw me.
Facility shows wear and tear. The 'lobby' is a corridor to a small counter. The two rooms that we rented were clean spacious. The beds were comfortable. The lighting in the bathrooms was not good enough for makeup application I am told; it was on the dim side for shaving too.
The noise level was much lower than I expected.
Paying for WiFi is annoying when most hotels include it but that was made clear in advance.
At check out I was told that receipts would only be available from Expedia because I had booked via them. So far no receipts and in retrospect the answer makes no sense.
I would only stay there again only if the need for proximity to the hospital dictated it. Equal or better hotels abound nearby at similar or better rates.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, June 9, 2014
Dear MD79, I would like to apologize on behalf of the Pantages Hotel that the room did not meet your expectations during your during your recent stay with us. We are in the final stages of upgrading the WIFI in all guest rooms and Public areas, at which point we well be reviewing our internet pricing policy. We are also in the process of repainting our guest room. I apologize that we were not able to present you with a bill with the Expedia charges. Unfortunately, like all hotels we are unable to present guests with a bill with Expedia charges. Warm Regards, Ragnar Pedersen, General Manager Pantages Hotel Toronto
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604 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed May 28, 2014

Stayed on 17th floor, windows open with filtered sound of Toronto below. Great location. Walked to Chinatown, Kensington Market, Distillery District, St. Lawrence Market and Bloor Street all from this location. Try Fran's Diner right on corner. Clean and spacious room. Great valet parking. Loved it

Room Tip: Stay on higher floor. Filtered sound of city awesome!
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, June 9, 2014
Hello JTB1228, Thank you for taking the time to write a great review of our stay at the Pantages hotel. We are pleased that you enjoyed your stay with us. We strive for great service and positive experiences and to have you share your experience at the Pantages is very much appreciated. We look forward to welcoming on your next trip to Toronto. Warm Regards, Ragnar Pedersen, General Manager Pantages Hotel Toronto
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Brighton, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel was very clean and relaxing. We chose this hotel because we thought we were going to see The Lion King at the Ed Mervish Theatre which is right next to it. It turned out, it was playing at the Princess of Whales Theatre. But the hotel was so central it was very easy to get to our destination. The staff was super friendly and helpful. The mini bar and snack tray was well stocked. We would definitely stay there again. The only complaint I have is the pillows were way too soft.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, June 9, 2014
Hello Shelley F, Thank you for such a wonderful review. This is what we strive for and to have you validate our efforts by sharing your experience at The Pantages hotel is very much appreciated. If there is anything else that would make your future stays even more comfortable, please do not hesitate to let us know. Thank you for taking the time to share the details regarding your most recent stay. Warm Regards, Ragnar Pedersen, General Manager, Pantages Hotel Toronto
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Hove, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 24, 2014 via mobile

In general, this is a very nice hotel. The location is excellent (2 minute walk to the Eaton Centre and Yonge Street) and is a great base for visiting downtown Toronto. We booked through a third party booking agent, but details had not been sent through to hotel reception. The staff were very helpful and after some investigation, they upgraded us free of charge to a large corner suite on the 15th floor, so we were very happy with the service and thrilled with the size of the room. Unfortunately there were a few things that let this hotel down- furniture is rather tired (lots of scuffs and scratches here and there), bathroom suite needs replacing (large crack in the sink), paint work was worn in the room and corridors. Worse than this however was the cleanliness- there was a pair of tights on the floor, clearly from a previous guest and the room was visibly dusty! It seemed to us as if the bare minimum had been done in terms of housekeeping. A little disappointing, but all in all an enjoyable stay.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, June 9, 2014
Dear Guest Kim-Hove, Thank you for taking the time to write a review of our stay at the Pantages hotel, we look forward to the feedback we receive from all our guests. I am very pleased to read your comments about the team and will certainly share them. I apologize that you discovered a pair tights in the room was dusty. We are in the process of repainting our guest rooms and looking at updating the rooms. Please do not hesitate to let us know when you will be coming back to Toronto. Thank you for taking the time to share the details regarding your most recent stay. Warm Regards, Ragnar Pedersen, General Manager Pantages Hotel Toronto
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Ajax, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 20, 2014

Stayed at the Pantages Hotel May 17, 2014. The room was surprisingly spacious for a Toronto hotel. It was clean and had a well stocked mini bar. Check in was fast and so was the valet. Coupons for the spa and restaurant were given at check in, but I didn't have time to try either. Great location near restaurants, theaters and shopping. Would stay there again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, June 9, 2014
Dear Gossipdweeb, Thank you for taking the time to share your feedback of your recent visit to the Pantages Hotel. I am very pleased to read your appraisal of our team and your overall experience. I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts. We certainly look forward to welcoming you back in the very near future. Warm Regards, Ragnar Pedersen, General Manager Pantages Hotel Toronto Centre
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Niagara Falls, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 15, 2014

phantages hotel toronto stay was awesome,,,staff vey friendly and room was great , if your seeing a play steps from the theater ,,,,,,,,,,would stay there again for sure...............................

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, May 18, 2014
Hello Thomas C, , Thank you for taking the time to write a great review of our stay at the Pantages hotel. We are pleased that you enjoyed your stay with us. We strive for great service and positive experiences and to have you share your experience at the Pantages is very much appreciated. We look forward to welcoming on your next trip to Toronto. Warm Regards, Ragnar Pedersen, General Manager Pantages Hotel Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 14, 2014

This property is centrally located and within walking distance to many fine restaurants and malls. The unfortunate part is that the location is across from a hospital so you may hear sirens at times - well that is part of living and staying in a congested area. The hotel was trendy, had a wonderful martini bar, large rooms, and has indoor access to a 24 hour diner type restaurant. Room 1314 was very large with a separate Living Room/Kitchen, Bathroom, and large king Bedroom. The bed was very comfy. The hotel was clean but rooms are a bit dinged up - they need a little refresher. I would recommend this hotel to anyone who is not looking for a 5 star hotel.

Room Tip: Fran's Restaurant can be accessed from within the hotel bar and is open 24 hours. The Jazz Bistr...
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, May 18, 2014
Dear PerlTravel, Thank you for such a wonderful review. Your comments regarding your stay at our hotel made our colleague’s day. This is what we strive for and to have you validate our efforts by sharing your experience at The Pantages hotel is very much appreciated. If there is anything else that would make your future stays even more comfortable, please do not hesitate to let us know. Thank you for taking the time to share the details regarding your most recent stay. Warm Regards, Ragnar Pedersen, General Manager Pantages Hotel Toronto Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pantages Hotel Toronto Centre

Address: 200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Toronto
#30 Luxury Hotel in Toronto
#40 Romantic Hotel in Toronto
#50 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pantages Hotel Toronto Centre 4*
Number of rooms: 81
Official Description (provided by the hotel):
In the heart of downtown Toronto, Pantages Hotel Toronto Centre offers style and luxury while pairing contemporary design with modern architecture and personalized service. This stylish boutique hotel includes a full service spa, exclusive meetings and events floor, martini bar & lounge with weekly live jazz. Our 90 well appointed suites are loaded with amenities that cater to short and long term stays and leave you wanting for nothing. ... more   less 
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Also Known As:
Pantages Hotel Toronto

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