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“Nice spot near theatre and Eaton Center Shopping” 4 of 5 stars
Review of Pantages Hotel Toronto Centre

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Pantages Hotel Toronto Centre
4.0 of 5 Hotel   |   200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada (Downtown Toronto)   |  
Hotel amenities
Ranked #44 of 140 Hotels in Toronto
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Nice spot near theatre and Eaton Center Shopping”
4 of 5 stars Reviewed May 11, 2013

Stayed 1 night at the Pantages. Good room. Had a great view of downtown and walking distance from pubs, entertainment and shopping. Close to good restaurants and nightlife. We also liked the old style diner for breakfast around the corner.

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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, May 23, 2013
Dear AnnTomMontreal, Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. We are very pleased that you enjoyed your visit to Toronto. I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager
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605 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
2 reviews
3 of 5 stars Reviewed May 7, 2013

My husband and I stayed at the Pantages when it was newly remodeled. It was everything I wanted in a hotel from location to decor. The continental breakfast was gourmet pastries and coffee. We enjoyed that as well.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, May 11, 2013
Dear mmkshopoholic, Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. I am very pleased that you enjoyed the newly decorated room and that you enjoyed the breakfast.I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager
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Toronto, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 30, 2013

Stayed for 2 nights at the Pantages. We had 1 issue that was expertly dealt with and we were satisfied with the result. This is a 'boutique' hotel that is somewhat older but very nice. It's very well located around the corner from the Eaton center and Massey Hall and a few other attractions. I've rated this hotel based on their response to an issue. Too many times I have been given the run around - not all issues can be prevented but they can be measured by the actions taken by Management. Further information to the room - a basic room was very room and ours had a kitchenette (we didn't ask for this). Modern touches with laminate flooring and styling. I would recommend.

Room Tip: I didn't request any type of room.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, May 1, 2013
Dear La Bionda: Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. I am very pleased that the team was able resolve the issue to your satisfaction. We value each and every guest interaction and comment, as we know that you have a choice when deciding where to stay while in Toronto. We are pleased that you found the Pantages Hotel a great place to stay and location suited your needs. ; I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager
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Fergus, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 28, 2013

this hotel has great location , the staff were very helpful and friendly. Jeff was a new addition to the front staff and he was GREAT!

I was a little disappointed in the room ...needs some updating and painting ...and it appears much more posh in the pictures! The room had foot marks on the floor and looked like it hadnt been dusted in a while!
bed was very comfie but it squeeked everytime you rolled over! lol
all in all I would say if you want to be central it was a good hotel ...but definitely not a 5 star

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, May 1, 2013
Dear jannieannie1, I appreciate you for taking the time to share a review on Trip Advisor about on your recent visit to the Pantages Hotel. I apologize that we didn’t meet your expectations. I will address your concerns immediately with our Executive Housekeeper. We are in the process on painting our rooms new and brighter colors, and repairing all the furniture. Thank for the positive comment about the staff and special mention about Jeff. ; I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager
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Orchard Park, New York, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2013

Our suite on the 4th floor was very neat AND clean!Great to have both a shower&a whirlpool tub to unwind in after shopping,eating &,our favorite,people watching on Yonge st..Unfortunately, for us,Massey Hall had nothing going on this particular weekend,because it is directly across the street from our room.Will definitely stay here when we go up to see a concert at Massey!One benefit for us this time was the fact that the Ed Mirvish Theater is adjacent to the hotel and we had tix for 'The Wizard of Oz'!I did not realize this when i booked the room for the weekend!Love being around the Yonge st. area near the Eaton Centre and Ryerson College.We will use the Pantages again when we return to Toronto because of the friendly staff and for providing us with a safe feeling residence in the middle of everything.Thanks!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, April 24, 2013
Dear Scott W: Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. We value each and every guest interaction and comment, as we know that you have a choice when deciding where to stay while in Toronto. We are pleased that you found the Pantages Hotel a great place to stay. Thank you for the comment about the staff being friendly. Sincerely, Ragnar Pedersen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2013

The Pantages Spa Hotel was a very great experience our customer service manager (no names) was so helpful it can not go unmentioned, there was another (sri Lanka back ground) both great knowledge of the city, tours, shopping, eateries etc. the spa aaahhh! just ask these guys and they'll point you in the right direction.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, April 24, 2013
Dear kinghrichard8 , Thank you for taking the time to post a review on Trip Advisor about your recent stay at the Pantages Hotel. We are very happy that you enjoyed your stay. Thank you for sharing your feedback about the customer service manager. I look forward to welcoming you back to the Pantages Hotel in the near future. Sincerely, Ragnar Pedersen, General Manager
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Sudbury, Canada
1 review
5 of 5 stars Reviewed April 9, 2013

I don't usually write reviews, but the customer service, especially Wond, was exemplary. Wond was a first class hotel representative who provided us with what seemed to be VIP service. The hotel and room itself provided all the necessities for a great stay! Great location, great hotel and great people. The Wonderful World of Wond.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this review, April 24, 2013
Dear Guest340: Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. We are very proud of the service that Wond provides each and every. It gives me great pleasure to hear guest talk so positively about the employees. I am pleased that you found the Pantages Hotel had all the necessities for a great stay. I look forward to welcoming you back to the Pantages on your next stay in Toronto .Sincerely, Ragnar Pedersen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pantages Hotel Toronto Centre

Address: 200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Toronto
#30 Luxury Hotel in Toronto
#40 Romantic Hotel in Toronto
#49 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pantages Hotel Toronto Centre 4*
Number of rooms: 81
Official Description (provided by the hotel):
In the heart of downtown Toronto, Pantages Hotel Toronto Centre offers style and luxury while pairing contemporary design with modern architecture and personalized service. This stylish boutique hotel includes a full service spa, exclusive meetings and events floor, martini bar & lounge with weekly live jazz. Our 90 well appointed suites are loaded with amenities that cater to short and long term stays and leave you wanting for nothing. ... more   less 
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Also Known As:
Pantages Hotel Toronto

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