Just spent Friday night here, and it was wonderful. Arrived in the middle of a blizzard and welcomed, checked in and waited on for dinner, lovely. The staff were extremely attentive and certainly exceeded our needs.

No doubt about it: the rooms are comfortable and well apopointed. Molton & Brown body care products are a welcome plus and fellow female travellers will appreciate the really good hair dryer.
The experience would be perfect if hotel and restaurant staff were more in sync with the overall ambition of the hotel.
Instead, the Germain seems to be suffering from the same issues as its sibling in Montreal. Essentially, there seems to be a disconnect between the hotel's ambition and the training of its staff. Hotel staff are friendly but just short of fully reliable. Food in the restaurant is good - but the restaurant manager can hardly be othered to say greet his clients. Wait staff are cheery but very impersonal (even though not as offputting as in Montreal).
These are details but taken together mean that the hotel falls short of a real 5star experience.

This was the second time I stayed at the property and was not disappointed. I will definitely stay there again when the opportunity presents itself. The staff is very friendly and helpful, the food is excellent, the breakfast perfect and the location is great.Rooms are spacious, beds are extremely comfortable, bathrooms are sexy and I would only wish for better bathroom lighting for makeup!

We live in the west end of Toronto and have actually stayed here for special occasions and staycaions. We keep returning because the rooms are massive (!), stylish and well appointed. This hotel group really introduced the boutique hotel concept to Canada and this location really lends itself well to spoiling and pampering yourself. The staff are elegant, reserved, quietly attentive, and highly professional. On booking one visit, I had mentioned it was for an anniversary. Ten minutes after settling into our room, the concierge sends up a greeting with a large dessert platter on the house....small personal touches like this keep us coming back!

Big tip: request a room that faces King street, not Mercer.....for better views and better sleep quality.