No doubt about it: the rooms are comfortable and well apopointed. Molton & Brown body care products are a welcome plus and fellow female travellers will appreciate the really good hair dryer.
The experience would be perfect if hotel and restaurant staff were more in sync with the overall ambition of the hotel.
Instead, the Germain seems to be suffering from the same issues as its sibling in Montreal. Essentially, there seems to be a disconnect between the hotel's ambition and the training of its staff. Hotel staff are friendly but just short of fully reliable. Food in the restaurant is good - but the restaurant manager can hardly be othered to say greet his clients. Wait staff are cheery but very impersonal (even though not as offputting as in Montreal).
These are details but taken together mean that the hotel falls short of a real 5star experience.

This was the second time I stayed at the property and was not disappointed. I will definitely stay there again when the opportunity presents itself. The staff is very friendly and helpful, the food is excellent, the breakfast perfect and the location is great.Rooms are spacious, beds are extremely comfortable, bathrooms are sexy and I would only wish for better bathroom lighting for makeup!

We live in the west end of Toronto and have actually stayed here for special occasions and staycaions. We keep returning because the rooms are massive (!), stylish and well appointed. This hotel group really introduced the boutique hotel concept to Canada and this location really lends itself well to spoiling and pampering yourself. The staff are elegant, reserved, quietly attentive, and highly professional. On booking one visit, I had mentioned it was for an anniversary. Ten minutes after settling into our room, the concierge sends up a greeting with a large dessert platter on the house....small personal touches like this keep us coming back!

Big tip: request a room that faces King street, not Mercer.....for better views and better sleep quality.

Where do I begin?...ok, first I guess I should let you know I am a princess when it comes to my accommodations without apologizes...super clean bathrooms, clean high quality sheets, puffy pillows, carpets clean, nice ascetics in bthrm and bedroom, attentive staff, and welcoming! So to be truthful, it's kind of hard to please me. I'm willing to pay $$$$ but I expect the value for the price.
This place hit all of my high expectations and... surpassed!
We flew down to Toronto 2 weekends in a row, once just my husband and I for a romantic getaway after the Christmas madness, and the other weekend with our 2 boys 10 & 14 yr. olds. Before we arrived the first time Gregory was our concierge and he actually planned out a romantic itinerary for us before we arrived and emailed it over to me to review! Susan & Gregory did the same for our getaway for the boy’s weekend as well. I made the final chooses on restaurants, entertainment and they did the rest! I also secretly prearranged for my husband chocolate dipped strawberries. He called me to ask "exactly" what time we would arrive as to not have the berries out too soon or late. They were perfect! Not only were they huge and perfect but Gregory & Susan even arranged a cracker & cheese platter on the side as well...no charge!!! Are you kidding me!!! Hence the reason we decided when we left to book the following weekend with our kids to enjoy a getaway too. The second time around was equally as attentive and pleasant. Even the hallways have uniquely displayed green apples to take and eat at your convenience...the kids liked that! lol. The morning breakfast was equally acceptable and a bit on the gourmet side but had all the essentials...not a "hardy" type breakfast but descent and they had all the basics covered ...and tongs! That speaks volumes to me...sanitary! …especially during flu seasons.
Location wise….perfect! It’s actually attached to the Air Canada Center and Union Station without going outside in the cold Northern wind off the lake and dirty slush. Plenty of taxis that your doorman will flag down for you. The hotel is nice and quiet as well...no kids running around. We have 6 boys, so I don't hate children obviously but when I want a "romantic" weekend I appreciate the adult only atmosphere.
If you’re going to try this hotel for a romantic getaway...take the room with the round bed, it also over looks straight ahead and up close the CN Tower! It's a huge room and even a sitting area with a sectional sofa, iPhone stereo, huge walk-in closet (very nice quality & functional), built-in iron very well hidden (...beside the left side of the t.v...it took us a while to find it, lol) and a super huge bthrm with 2 sinks, separate rain shower, Jacuzzi tub and separate toilet with sliding glass door ..frosted. Lol. But the bathroom is enclosed by "glass" walls! You can see your spouse as they bathe! lol....Did I mention it was a "romantic" getaway? Lol For those of you who are shy…they have wooden blinds as well over the glass walls if need be.
My husband and I often take romantic getaways, and Toronto is a hop jump and away for us, therefore we have tried numerous hotels in the area…this is now our “only” future choose. Why go anywhere else when they exceed value, quality and service? They can’t be beat!
PERFECT FOR A PRINCESS, HUSBAND (he dosen't want to be called a Prince, lol) , and CHILDREN!
opps...sorry but I clicked on pool & spa....there is none but we didn't miss it with Toronto's fun waiting outside your door.