No doubt about it: the rooms are comfortable and well apopointed. Molton & Brown body care products are a welcome plus and fellow female travellers will appreciate the really good hair dryer.
The experience would be perfect if hotel and restaurant staff were more in sync with the overall ambition of the hotel.
Instead, the Germain seems to be suffering from the same issues as its sibling in Montreal. Essentially, there seems to be a disconnect between the hotel's ambition and the training of its staff. Hotel staff are friendly but just short of fully reliable. Food in the restaurant is good - but the restaurant manager can hardly be othered to say greet his clients. Wait staff are cheery but very impersonal (even though not as offputting as in Montreal).
These are details but taken together mean that the hotel falls short of a real 5star experience.