My family and I stayed in the SoHo's rather unique residential section for seven months after returning to Canada from many years in Asia. It certainly wasn't the least expensive extended stay accommodation in town, but we didn't mind paying a premium for what we came to be convinced is by far the best hotel service quality in Toronto. The staff – which made every effort to get to know us personally – is really terrific: friendly people, interesting personalities, well-trained, articulate and intelligent, responsive plus prompt. Indeed, speed is one special stand-out characteristic of the SoHo: anything we asked for – no matter how difficult or unusual – was dealt with in an ultra-fast solutions-focused manner. This was just one of the ways in which we felt that the SoHo team – which seemed to suffer low turnover during our long stay – went the extra mile to let us know that our business was valued, and this attitude extended from junior entry-level staff to the senior management of the property. A couple of other positive points worth noting: the bright Senses bakery has a great breakfast with fresh, high quality food (including fun touches like dim sum); the vibrant Senses ‘scene bar’ makes the best martini in Toronto and the people who work there are off-the-scale when it comes to providing sophisticated service; and the engineering/ maintenance team is the best I’ve seen in any hotel (they know how to fix just about anything and even assembled our toddler son’s baby crib). While the SoHo is clearly a trendy and ‘cool’ modern property, even though we had a baby in tow nobody gave us a negative vibe and we would describe the hotel as family-friendly. About the only discordant note from our stay was the lack of attention to detail on some billing matters but this didn’t detract from our overall positive experience.