This was my first time in a Residence Hotel. Our room was fantastic! The bed was luxury. The soaker tub was heaven. We didn't make as much use of the pool or hot tub as I thought we would, I had luxury Vegas in mind and the pool was just ok.
The staff were great, amazing customer service, even offering to remove salt from my shoes, as The sidewalks in Toronto are covered in salt!
We had a coupon for a free coffee in the cafe, a real contrast to the hotel proper. The staff were grumpy, the tables had used dishes on them! Does the cafe have a different manager?
We enjoyed breakfast at the Cora's across the street instead.
I would return to this hotel, just skip the cafe.