I decided to use some of my hotel points and stayed here the night before a morning flight. The location is perfect--close to airport with a free shuttle and literally steps outside the door there are several restaurants and a Tim Hortons coffee shop, full service. The hotel has a restaurant too that I ate at which served delicious food, much to my surprise, but I think the other places nearby capture all the business because there was just myself and one other guest there.
The check-in was fast and the front desk agent polite but not overly friendly. I got to my room and it was spacious with a living area, bathroom area, separate bedroom and two large windows. I was impressed by the space but like most airport hotels, I think they are used so much that the wear and tear was easily visible. The carpet inside the suite was looking a bit worn and the furniture as well but it was spotlessly clean which is the most important factor for me for any hotel. Wireless internet was complimentary and it worked like a charm plus there was a free national newspaper each morning.
The morning of my departure going down the elevator to get my Tim's, another guest got on with me at floor 8 (I was on 9) and then the elevator got stuck between floors 4 and 3. It was not long, just about two minutes and though we pushed every button, nothing happened but eventually it started up again and we got to the lobby. Concerned for other guests the other gentleman and myself decided to report this immediately to the front desk person. We suggested that perhaps that elevator be taken out of service until it was looked at but he said things would be fine and we were dismissed much to the suprise of my elevator mate and me.
This would be the only negative thing I would have to point out about this hotel. Because it was clean, the room spacious and with it being so close to the airport I would not hesitate to stay again though I do wish that the front desk clerk had taken the elevator concerns a bit more seriously.
The very positive note on my stay was the extremely polite, courteous, freindly and helpful shuttle bus driver. I was going for a one week cruise so my luggage was a bit heavy and he insisted on storing it in the bus for me and taking it out when we got the airport---an excellent demonstration of customer service with that driver alone.
All rooms are suites so I think you will get a good one regardless of where you are placed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.