Very, very disappointed in a restaurant that we have enjoyed a great deal in the past. Things have changed. One waitress for an area of approx 40 tables is wrong. Drinks that are long gone before the meals start to show up is wrong. The fact that two of us had our dinners and were, literally, half way through before our friend got hers.....WRONG! Yes, it was busy but the hotel should have had more staff on than just one for all that area. We had themanager come over, explained our disappointment that we had come here for a dinner TOGETHER but it didn't happen. There was NO APOLOGY! He simply sad "I'll take care of it, I'll do something for you" and left. We were told it would be 20% off. On a $100 bill for dinner, it was $9 off. Do the math. Unacceptable. We will not be back.
If you own or manage Graffiti's Italian Eatery & Saloon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.