Where do I begin. Simply the best hotel experience my wife and I have ever had.
- Norbert the doorman. Chatted away to us every time we saw him and he really made us feel like he cared about our stay. From giving us tips for breakfast (Sunset Grill is the place to go!) to asking us if he could help organise a limo (for a very reasonable price) back to Pearson airport, he really was a walking advert for the hotel from the moment we arrived until the moment we left.
- Fitness room was superb and never busy (although a slight pest that you had to go through the spa area to a separate lift to the 32nd floor where it was located). Loved that there was beautiful fruit, water, disposable headphones and newspapers left out. Most importantly, it was kept to a high standard of cleanliness.
- I never actually used the swimming pool, but it looked fantastic with loungers around it with beautiful city views. I had assumed before arriving that it would be very busy but I never actually saw anyone using it (I popped in several times) and only once saw someone sitting in one of the loungers.
- Loved that fact that the General Manager Mickael Damelincourt was so visible. We bumped in to him soon after checking-in while in a lift (without realising who he was). He asked us about our stay before letting us know that if there was anything that he could do for us just to let him know, then giving us his business card. Now THAT'S how to make the right impression. On another occasion while I was in the fitness room he came in to look around, obviously observed something slightly out of place - spoke quietly in to a radio system, and within moments housekeeping had appeared.
- I have never stayed in a hotel where the housekeeping staff actually write you a thank you note every time you leave them a tip. No, seriously, they did. They also did a fantastic job, e.g. I drink a lot of coffee and loved the in-room Nespresso machine - I would leave notes asking for extra milk and they would not only leave me a large number of milk cartons but then also began leaving me a larger number of Nespresso pods each day as well. On one occasion I managed to let the door close to my room with my room card inside - one of the housekeeping staff not only let me into my room but then offered my wife some Trump chocolates.
- Absolutely loved the fact that the hotel makes an effort to log your preferences prior to arrival and then implement them the whole time you are there. As a small example, we expressed a preference for jazz music - so every night we would come back to the room to find jazz music playing at a low level on the music system with the lights dimmed, our bathrobes laid out across the bed and some comp water and Trump chocolates left for us. They even had noted our preference for snacks and drinks and left the room stocked accordingly. Loved it.
- The room (standard room on a higher floor) was the definition of luxury. My wife loved the deep bath in the bathroom as well as the two separate sink areas.
- The greeting from everyone whenever we entered or left the hotel was fantastic. It was also a nice touch that the reception area team were obviously using a radiomic sysem so when you had a conversation with one of them the others as you checked in or checked out the other staff would come over and assist you using your name.
- The hotel is obviously at the top-end of the luxury market but never felt "stuffy".
- The high-tech control panels for the lighting, drapes and underfloor heating were a really nice touch. Loved that they had motion sensors so you just waved your hand in front and they illuminated so you could then change them.
- The bedding is wonderful. You will sleep like an angel - and if you don't then there is a full "pillow menu" to take advantage of.
- The location of the hotel is ideal for tourists. You're 5 minutes walk from the Eaton Centre (and the awesome Urban Eatery in its basement!) and perhaps slightly more to Union Station. There's a couple of underground stations very close by on the YUS line and you can easily walk to the Harbourfront or CN tower, etc.
- This is a struggle. If I'm being really picky I did find it a bit over-the-top that upon arrival I obviously tipped the doorman for taking in the bags, but then the individual who checked us in to our room then didn't just give us the room cards but also took us up to the room - she didn't actually show us anything about the room though (and stated that our baggage would be brought up separately and then we would be given a guide to the room) so I was momentarily confused as to whether to tip her as well for what I perceived to be a slightly pointless exercise. When she left the room the baggage arrived a few moments later and the porter gave us an excellent guide to the room (and I obviously tipped him). For me, it was not necessary to simply be shown to my room with no other service in mind and it did actually make me feel a bit uneasy about the "tipping etiquette" of the situation. Maybe that's just me though...
- The AC control was a little unresponsive/sluggish and sometimes took a bit of effort to get to the temp setting required.
- The in-room safe is really small. We had a constant struggle trying to fit our valuables in to it before going out. You'd think that in a hotel like this it would be a given that they would anticipate their guests would want a reasonable size safe, but it was one of the smallest we've come across on our travels. Mind you, I'm fairly certain that had I bothered to complain then there would have been another safe specially brought up to the room - it was just that kind of service at all times.
- It was a (small) pain that hotel residents didn't have access to any ice machines. As part of the turndown service a bucket of ice would usually be left, but on one occasion this was not done and I had to phone reception to get some ice brought up. Obviously this necessitated a small tip as well as the wait, and I wished that I could have just had access to an ice machine as and when I wanted some.
- You read reviews about places like this and probably think (like we did) that "it's probably nice but it can't be THAT good". It is. The Trump Toronto is now the hotel by which we will judge every other hotel we stay in and if we are fortunate enough to return to Toronto in the future it is the only place we would stay. Considering the level of luxury and service provided it is well worth the slight price premium you pay for staying here, and you will simply not want to leave. This place is hotel heaven and the management and staff have put together a superlative experience that is guaranteed to match or exceed your expectations.
- Official Description (provided by the hotel):
- 2015 Forbes Five Star Awards and Rated #1 Luxury Hotel in Canada by TripAdvisor. ... more less
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- Also Known As:
- Trump International Hotel And Tower Toronto