I stayed here twice in October 2012. The first time was in a deluxe room. I was disappointed with the size of the room and amenities for the price when compared to Trump Chicago. I decided to give the hotel another shot and stayed again, this time in a suite which I thought would be a better comparison to what I experienced at Trump Chicago. Although the room was moderately bigger than the deluxe, it again lacked the amenities and size especially comparing pricing to what I get in Chicago.
Trump Chicago features Sub Zero full fridges in the room along with stove, microwave, dishwasher, granite island with sink etc... In Chicago, for around $600, I get an 1100 sq ft + suite with a corner fireplace, dining room table, and 2 washrooms. For that amount in Toronto, I received half the space with a fraction of the amenities.
Trump Chicago only features the expresso machine in the room in comparison.
The Trump Toronto rooms however are comfortable and quiet.
The hotel does not have a steam room but only a dry sauna. This is a drawback for those who enjoy a nice hot steam on a cold afternoon.
The staff is personable and welcoming. I was dismayed when I noticed the rates fluctuate for the same room by substantial amounts. I tried to book the same room I was in at the same price for a few weeks later and it was almost $200 more. No explanation. Then I received a 30% discount offer on all suites. When I attempted to avail myself of this opportunity, I noticed that the same suite I had just paid $599 for + tax was now listed at $880 plus tax . They then offered the 30% discount on the $880 price so there room was actually more expensive.
This type of bait and switch is insulting to travellers who choose 5 star hotels. I need fairly consistent rates in order to keep utilizing a hotel in order to properly assess and budget.
I returned to the Hazelton in Yorkville after this experience and paid less and received more. I think Trump Toronto will end up suffering if it continues along this line for what they are delivering.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 19, 2012
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Thank you for sharing your feedback regarding your accommodations at Trump International Hotel & Tower Toronto. I sincerely appreciate you acknowledging our personable and welcoming associates as well as our comfortable rooms.
I was however concerned to learn of the areas which left you to feel disappointed. Having been part of the opening of our sister property, Trump International Hotel & Tower Chicago I am very familiar with the amenities and rooms they have available and I understand your preferences. I would be delighted to personally provide you with a tour of our property in order to show you rooms we have available for our guests, similar in size as Trump Chicago. I welcome you to contact me directly by calling the hotel at 416.306.5800 and ask for myself.
Once again, thank you for taking the time to post a review on TripAdvisor. I would be grateful if you could allow us the opportunity of welcoming you once again in the future.
Mickael C. Damelincourt
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.