I stayed here twice in October 2012. The first time was in a deluxe room. I was disappointed with the size of the room and amenities for the price when compared to Trump Chicago. I decided to give the hotel another shot and stayed again, this time in a suite which I thought would be a better comparison to what I experienced at Trump Chicago. Although the room was moderately bigger than the deluxe, it again lacked the amenities and size especially comparing pricing to what I get in Chicago.
Trump Chicago features Sub Zero full fridges in the room along with stove, microwave, dishwasher, granite island with sink etc... In Chicago, for around $600, I get an 1100 sq ft + suite with a corner fireplace, dining room table, and 2 washrooms. For that amount in Toronto, I received half the space with a fraction of the amenities.
Trump Chicago only features the expresso machine in the room in comparison.
The Trump Toronto rooms however are comfortable and quiet.
The hotel does not have a steam room but only a dry sauna. This is a drawback for those who enjoy a nice hot steam on a cold afternoon.
The staff is personable and welcoming. I was dismayed when I noticed the rates fluctuate for the same room by substantial amounts. I tried to book the same room I was in at the same price for a few weeks later and it was almost $200 more. No explanation. Then I received a 30% discount offer on all suites. When I attempted to avail myself of this opportunity, I noticed that the same suite I had just paid $599 for + tax was now listed at $880 plus tax . They then offered the 30% discount on the $880 price so there room was actually more expensive.
This type of bait and switch is insulting to travellers who choose 5 star hotels. I need fairly consistent rates in order to keep utilizing a hotel in order to properly assess and budget.
I returned to the Hazelton in Yorkville after this experience and paid less and received more. I think Trump Toronto will end up suffering if it continues along this line for what they are delivering.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 19, 2012
Dear guest,
Thank you for sharing your feedback regarding your accommodations at Trump International Hotel & Tower Toronto. I sincerely appreciate you acknowledging our personable and welcoming associates as well as our comfortable rooms.
I was however concerned to learn of the areas which left you to feel disappointed. Having been part of the opening of our sister property, Trump International Hotel & Tower Chicago I am very familiar with the amenities and rooms they have available and I understand your preferences. I would be delighted to personally provide you with a tour of our property in order to show you rooms we have available for our guests, similar in size as Trump Chicago. I welcome you to contact me directly by calling the hotel at 416.306.5800 and ask for myself.
Once again, thank you for taking the time to post a review on TripAdvisor. I would be grateful if you could allow us the opportunity of welcoming you once again in the future.
Sincerely,
Mickael C. Damelincourt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.