Everyone from from our sales rep to all the staff at the hotel made it a perfect weekend getaway. Our rep was amazing in taking care of everything we wanted. We were there to celebrate my husband's birthday and all of the staff did an excellent job of making it truly special. We were greeted by name every where we went, which was great. Amazing view of the CN tower from the pool/whirlpool. Best 5* we have stayed at anywhere in the world, can't wait to do it again soon!

The Ritz in Toronto is outstanding from check in to check out. Friendly, welcoming, informative from check in to check out. The 20th floor is worth the extra spend. This is truly a treat. We also visited the spa which was beautiful. The lounge area inbetween treatments is spectacular. Decor is cream and orange with lovely grey cashmere blankets to keep warm. The soaring ceiling with and light fixtures pulls it all together. I look forward to returning for my next staycation.

With no doubt one of my best experiences at a hotel, worldwide. They just MADE IT!

I arrived and was greeted at the door by my name when the doorman had read my luggage tag after getting it out of the car. Immediately escorted to the front desk where i was checked in is LESS THAN A MINUTE which was great as I was not feeling good. I was also escorted to the room (19th floor) where I had spectacular views over the lake and the famous tower.

Big size room equipped with Nespresso machine, iphone docking station, big bathtub, rainshower, TV in the bathroom. What surprised me the most is that the hotel looked BRAND NEW and apparently it has been opened for about 3 years. Everything was impeccable to be honest. You really have a comfortable feel with a perfect balance between functionality and sophistication.

But the thing that I was most impressed about and most important was the service. I have never felt so special. When the in-room dining lady (Czech) came to bring me dinner, she offered to buy some pills for me and asked if i needed anything else. When coming in again to pick up the plates she brought me a drink (I don't know the brand it was in a can like coca cola) which she said would calm my throat. I was impressed by her attention and she really demonstrated she was caring to me. THANK YOU!!!! All staff throughout the hotel was always greeting you no matter how many times you passed by or even if they were busy with other guests.

Breakfast was excellent as well, with a good variety of hot dishes. However the ceramic lids are sooo heavy!!! Again service was impeccable.

The bar had a very nice waitress who introduced herself for whatever we would need and we really felt comfortable.

Space for improvement? The pressure on the shower which was low for my liking. However all the rest compensated that.

Being myself a hotelier of a competitor brand of Ritz Carlton, I can honestly suggest this hotel as the place to be in Toronto. They truly work hard to make you happy. THANK YOU to all the team!

On arrival the doorman offers to take our baggage, which we gladly oblige. We then check in at the front desk. The manager comes to greet us by name without asking who we are, and whisk us to the Club lounge for check in. We are seated and the reception package is all ready, and we are offered welcome drinks. The front desk manager then gives us a tour our room and we have a nice chat. It looks as if they are anticipating our arrival, and how they greet us by name without us introducing ourselves still elude us.

Facility is what you expect from Ritz-Carlton, service is unruffled and attentive. You feel welcome all the way. The Club lounge serves breakfast, lunch, snacks, hors d'oeuvre, sweets all day long. Access to spa facilities. Everything seems effortless and yet efficient.

And here's the point: I have a year round code at 55% off regular weekend rates. So for the price of Renaissance you get Ritz-Carlton. If this is not 5 star value what can it be?