The concierge in this hotel is the best I have come across ever (and I check-in at about 25 five star hotels every year). I had my luggage damaged when I landed in Toronto and had meetings starting early morning, hence could not get to buy another piece in time. The concierge was able to get someone to buy a duffell bag first thing in morning and it took me 5 mins to swing by, collect it and move on. And they did not even charge me for it. Very helpful I will stay here everytime in toronto, despite a high price tag. So worth it!

Got away for a weekend with spouse and left kids with sitter - just to set the scene. 1st things first, service was impeccable from the moment we arrived through to departure.

Upon check in we were upgraded to a corner deluxe suite on a high floor with a view of the city, it was just "done", no requests required. Christmas will be an incredible experience at the Ritz - gingerbread models of the city were in the lobby and they are hosting family tea parties up till Christmas (good reason to bring kids next time).

The spa is very chic, and great ambiance - salt water pool was very relaxing and nice couches to chill out in.

We dinned in the hotel at TOCA, and the service, meal, dessert and wine were wonderful - no reason to leave the hotel.

Everything from the front desk concierge service to our check out was 5 stars of service - what you save at any other Toronto hotel isn't worth the difference for what you will experience at a Ritz Carlton.

Had a great 2 night break here, the staff and service was great and wonderful rooms, the hotel is clean throughout and we will return if ever in the Toronto area in the future. The local restaurants within walking distance are great and ask the concierge who has a wealth of information. Breakfast service is good and everyone seems very friendly within this hotel

Stayed over the Grey Cup weekend - Nov.23-25 - in a one-bedroom corner suite. The suite boasts a separate sitting room with a pull-out Queen sofa bed. The hotel facilities are nice with a workout room and an indoor salt water swimming pool. Since it is only 1-year old, everything looks fresh and clean.

PRO:

* Service level is high. All staff are on the ball. Special mention to Preshit, Front Desk Agent, who was the only staff who greeted me by name every time.. Also, Niko at the front desk offered to sign me up for Ritz Carlton rewards card on checking out. Housekeepers very responsive.
* Value for money as I paid $520 weekend rate for the suite which was way cheaper than 4-Seasons. As comparison, Peninsula Tokyo charged $1,200/night for its suite.
* TOCA restaurant has nice food & service.

CON:

* Towels & bath robes are bit rough for a 5-star hotel, having gone thru' too many washes. The best are from 4-Seasons, Peninsula & Mandarin Oreintal.
* The ice bucket was not filled on both days.
* Water shower pressure is just OK. No rain shower.
* Location is not that convenient for leisure travellers as it is located on the fringes near CN Tower & Roy Thomson Hall.

CONCLUSION

Have not been a regular poster, but stayed at many top hotels. This was my second stay at a Ritz Carlton chain. My other stay was Ritz - South Beach, Miami.

Will definitely return. Ritz is a notch below 4-Seasons', Peninsula's and Mandarin Oriental's of the world. In Toronto, there are other new 5-star hotels such as Shangri-La and Trump.