Super comfortable beds just one of the features of this hotel. I really enjoy staying here, the location is great as a business traveller, I highly recommend it. It's a great place to come to after a busy work day.

Stayed here for a week for business. I travel a lot for work and this by far is my favorite hotel (so far this year) for the following reasons:

1) Above average internet speed
2) Super modern room layout and design
3) Love the control buttons for all the lights by the bed stand
4) Great view, iPod stand, room service, etc
5) Great free continental breakfast in the morning, plus free tea/coffee 24 hours a day on the second floor
6) Bright lighting and the shower/bathroom is very well designed and maintained
7) Conveniently located right by the Air Canada Centre, Rogers Centre, CN Tower, etc

Yes, the hotel is chic...yes, the hotel is very cosmopolitan...but, being a rural couple from NY--we can't say enough about the true hospitality and very calm atmosphere of this hotel and it's staff. From the moment we drove up to valet, every single staff member treated us like this is their home and we were welcome guests. We were given a room on the 8th floor (room 830) which has a million dollar direct view of the CN tower....absolutely gorgeous. Everything about this hotel spells relaxation--from the ambient lighting in the very quiet hallways to the sparkling clean room...to the friendliest staff we've ever experienced. A dessert sampling was awaiting us in our room along with a personalized note...what a pleasant surprise. We visited Toronto to attend a concert in the Air Canada Centre and there was direct indoor access via walkway...no cumbersome coats necessary. We will definitely be back.

My wife and i stayed two nights for a getaway. I booked after reading great reviews on TA. I had made phone reservations. Check in was quick. Reception staff was friendly. Our first room was very nice. However after some time we realized the shower door would not close. I called reception and asked for it to be checked out. They said someone would be up. I phoned again saying we were heading out and to go ahead and fix it. We arrived back about 2 hours later and the issue was still there. I phoned recp again and a engineer came up. He could not fix it and left. Recp called again and asked if we would like to move rooms. They very nicely sent up staff to help us move. Breakfast was fantastic. Very nice offerings. We attempted to order room service one night. I hit the room service button ans the call went to front desk. They said room service would call back. They never did. I then called the extension myself and got a server who was diffucult to understand due to a poor phone connection. We used the bar one night. We had to flag the bartender down to get her to come over. She was very helpful after however. Finally, reception very patiently helped me resolve an issue with my cc. In summary a great stay and building. However some of the wrinkles need ironing out with the sevice outside of the front desk.