My mother, sister and I went to the spa for my sister's birthday. Mother and sister both got facials and I got a massage. Massage was amazing, service was incredible, we had access to all the amenities. My mother came from her facial glowing while my sister had a few extra facial marks. We thought it no big deal at the time. However, through no fault of the esthetician, my sister developed a negative reaction to the products that were used. We explained this to the manager, Heather I believe was her name, she was downright rude and not helpful to say the least. She came up with some bogus story that since all their products are organic and soy based, it must be the soy that my sister is allergic to. After arguing back and forth with her, the manager gave us a few samples that she claimed would alleviate the facial marks, which by now were much more severe on my sister's face. After using the samples, things got worse. Fine print stated that these samples were soy based as well. Never going back again because of the way the manager handled the situation. Terrible.
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