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“great price, friendly service, but poor record with amenities and the service expected to fix them.” 3 of 5 stars
Review of Travelodge Hotel Toronto Airport

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Travelodge Hotel Toronto Airport
2.5 of 5 Hotel   |   925 Dixon Road, Toronto, Ontario M9W 1J8, Canada   |  
Hotel amenities
Ranked #73 of 141 Hotels in Toronto
New Liskeard, Canada
Top Contributor
75 reviews 75 reviews
29 hotel reviews
Reviews in 14 cities Reviews in 14 cities
68 helpful votes 68 helpful votes
“great price, friendly service, but poor record with amenities and the service expected to fix them.”
3 of 5 stars Reviewed October 21, 2013

Two days with parking on Thanksgiving weekend, $144 total. Indoor pool, convenience store, very, very nice staff, extremely clean. ONLY issues I had that weekend was the parking gate that was supposed to go up and down never worked right and the room's temperature setting gauge was wanky from the start. We were supposed to have two double beds but got a king size bed and a sofa couch. My son slept on it and although not too uncomfortable, it was NOT supposed to be that set up. We put up with it but my son, who was accompanying me for medical treatment again, did not get the quality of sleep he was entitled to.
I feel the hotel owes us a part refund or a night's stay to make up for this inconvenience.
Good location, but not enough handicapped parking spaces, so, Travelodge, what are you going to do to make amends for the screwups? Or do I need to contact the manager?
Otherwise, fix this now to my satisfaction with a refund, two free nights stay which is what we reserved for, or something that makes up for my son's uncomfortable and unexpected sleeping arrangements. You simply did not deliver as promised and I'm dissatisfied with the fact there was no offer to do anything even while we were down there. Also, why did I have to phone twice regarding the temperature gauge not working, asking twice for another housecoat as my son never got one, and when we asked for two more pillows due to myself having extreme spinal disease and pain. I phoned down, was promised the maintenance man, and the other service individuals would "be RIGHT up" and had to phone back again and again to the response, "Oh...he didn't come?" Right. Otherwise, it was overall fairly good.

Room Tip: They're all decent once you get by the front desk's promise of "we'll send someone...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad H, General Manager at Travelodge Hotel Toronto Airport, responded to this review, October 26, 2013
We appreciate you taking the time to complete our customer satisfaction survey for the

On behalf of our entire staff here at the Travelodge Hotel Toronto Airport we apologize for the concerns you have about your experience at this hotel.

We appreciate the feedback and your detailed comments and we will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

However I will attempt to contact you directly about this discuss this further and as an alternative if you wish to contact me directly at 416 674 2222 x 1927 in regards to your concerns.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Yours in Hospitality,

Jason B. Unger
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 21, 2013

everything was great, room service, and staff. very helpful. as a result, booked again for nov. and dec. will be booking there in the new year. great place, very clean also.
front desk excellent, parking no problem.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad H, General Manager at Travelodge Hotel Toronto Airport, responded to this review, October 26, 2013
We appreciate you taking the time to complete a survey regarding your recent stay with us.

Thank you for sharing your thoughts about your guest experience and how you feel however I have shared your comments with my team accordingly also. We appreciate that you will stay with us on a regular basis.

Thank you for identifying our employees on behalf of our entire staff here at the Travelodge Hotel Toronto Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaduz, Liechtenstein
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 19, 2013

Shuttle bus from the airport. (unfortunately no timetable) Check in took to long. (20 min. waiting). At rush hours more than 2 people should be at the reception. Room was of great size and clean. Small coffeemaker in the room. Furniture a bit worn. Beds great!! Was surprised how silient it was in the room despite closeness to the airport. (personal opinion) Simplebut acceptable breakfast including juice, bagels, toast, coffee, cereal. Would come again to this place. Public transportation in front of the hotel. (downtown takes approx. 50 min - bus/subway)

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad H, General Manager at Travelodge Hotel Toronto Airport, responded to this review, October 26, 2013
We appreciate you taking the time to complete our customer satisfaction survey for the

On behalf of our entire staff here at the Travelodge Hotel Toronto Airport we apologize for the concerns you have about your experience at this hotel in regards to the shuttle service upon arrival and the slow check in.

However, I want to make sure that you feel your comments were heard and know I have shared them with my team.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parry Sound, Canada
Top Contributor
109 reviews 109 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

Easy access to Toronto airport. Shuttle available. Nice lobby, friendly, professional staff. Rooms are somewhat small, but are manageable. Good sized TVs. Older hotel. Good wifi. Prices are very reasonable. Best of all, the rooms are clean, and the bed is comfortable. My husband stays here frequently because its clean, comfortable, good price. There's a Casey's restaurant next door, which has excellent food.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad H, General Manager at Travelodge Hotel Toronto Airport, responded to this review, October 26, 2013
We appreciate you taking the time to complete a survey regarding your recent stay with us.

Thank you for sharing your thoughts about your guest experience and how you feel however I have shared your comments with my team accordingly also. We appreciate that you stay with us on a regular basis.

Thank you for identifying our employees on behalf of our entire staff here at the Travelodge Hotel Toronto Airport we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Hotel Toronto Airport

Address: 925 Dixon Road, Toronto, Ontario M9W 1J8, Canada
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #73 of 141 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Hotel Toronto Airport 2.5*
Number of rooms: 284
Official Description (provided by the hotel):
The Travelodge Hotel Toronto Airport is a 3 Stars, full service hotel with 284 rooms and over 8,000 square feet meeting space. For the most discerning business traveler, we offer the option of non-smoking and smoking executive floor rooms. Keyed elevator access ensures privacy and security. ... more   less 
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Also Known As:
Travelodge Toronto Airport
Travel Lodge Etobicoke
Travelodge Etobicoke
Travelodge Hotel Etobicoke
Etobicoke Travel Lodge
Etobicoke Travelodge

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