Two days with parking on Thanksgiving weekend, $144 total. Indoor pool, convenience store, very, very nice staff, extremely clean. ONLY issues I had that weekend was the parking gate that was supposed to go up and down never worked right and the room's temperature setting gauge was wanky from the start. We were supposed to have two double beds but got a king size bed and a sofa couch. My son slept on it and although not too uncomfortable, it was NOT supposed to be that set up. We put up with it but my son, who was accompanying me for medical treatment again, did not get the quality of sleep he was entitled to.
I feel the hotel owes us a part refund or a night's stay to make up for this inconvenience.
Good location, but not enough handicapped parking spaces, so, Travelodge, what are you going to do to make amends for the screwups? Or do I need to contact the manager?
Otherwise, fix this now to my satisfaction with a refund, two free nights stay which is what we reserved for, or something that makes up for my son's uncomfortable and unexpected sleeping arrangements. You simply did not deliver as promised and I'm dissatisfied with the fact there was no offer to do anything even while we were down there. Also, why did I have to phone twice regarding the temperature gauge not working, asking twice for another housecoat as my son never got one, and when we asked for two more pillows due to myself having extreme spinal disease and pain. I phoned down, was promised the maintenance man, and the other service individuals would "be RIGHT up" and had to phone back again and again to the response, "Oh...he didn't come?" Right. Otherwise, it was overall fairly good.
- Official Description (provided by the hotel):
- The Travelodge Hotel Toronto Airport is a 3 Stars, full service hotel with 284 rooms and over 8,000 square feet meeting space. For the most discerning business traveler, we offer the option of non-smoking and smoking executive floor rooms. Keyed elevator access ensures privacy and security. ... more less
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- Also Known As:
- Travelodge Toronto Airport
- Travel Lodge Etobicoke
- Travelodge Etobicoke
- Travelodge Hotel Etobicoke
- Etobicoke Travel Lodge
- Etobicoke Travelodge