I received a voucher for a free stay at the hotel. I would have rather stayed home. I live in the area so decided to take my 5 year-old daughter for a fun mother-daughter getaway.
The area is not safe at night so went to the nearby Shoppers Drug Mart to get milk & other incidentals for the overnight stay. No fridge in my room. That's ok, I'll use ice to keep the milk. Had to pay for ice. Not happy but "oh well".
We dropped our overnight bag in the filthy room, holes in blankets, weird smells, rusted sink & bathtub, smell of marijuana in the hallway.
Put milk in the ice bucket and went down to the Sports Bar in the hotel for a pizza. The young lady who served us was friendly, courteous & took extra care to make sure my daughter was enjoying her meal. Kudos to her. Then I find out the Sports Bar is not part of the hotel. No surprise.
We took a little walk around the hotel, noticed the people swimming in the pool & my daughter was excited. When I booked the hotel, I asked about activities for children & was told there weren't any "but we have a pool". That's good enough, I said. So we went upstairs to our room, packed our bathing suits in a bag & went down to the pool. We tried our key in the pool door & it would not open. So I went to the front desk & told her it was locked. The lady at the front desk had no idea about it, so called maintenance. She did that and informed me that the pool was closed for maintenance. You can imagine my dismay when I'm here on a Saturday night 7:30pm with my 5 year old daughter & nothing to do. My daughter was so sad & I tried to console her by saying "Don't worry baby, we'll have fun in the hotel room". The lady at the front desk did not even apologize or sympathize with me. I understand these things are unavoidable but she could have shown some compassion.
I asked when the pool would reopen & she said she didn't know. Called maintenance again & they said maybe tomorrow morning, so I extended my check-out to 2pm hoping to make my daughter happy & use the pool.
The next morning, we ate the crappy breakfast of cornflakes and checked if the pool was open. Front desk lady says maintenance man expected at 10am to check the pool and then we would see. It was 9:30am. We went up to the room & waited. At 10:30am, she had not called us back, so I called down again. She said she'd check with maintenance & let me know. At 11am, half hour later, she called our room & said the pool was good to go. We excitedly went for a wonderful swim & I enjoyed the hot tub. My daughter was happy, which is all I wanted.
At 12:30pm, we decided to go back up to our room, shower & check-out. To our dismay, the shower didn't work! I just exploded. Called down to the front desk & explained my dilemma. The lady at the front desk asked me if I was turning it on properly. I said yes & she said she'd send maintenance up. An hour later (1:30pm) & 2 more calls to the front desk, two very nice maintenance men come to check the shower & low & behold it is broken. They can fix it but will see if they can get me another room for my daughter & I to get out of our wet bathing suits & shower. The only hotel staff who has been of any help at all. I call the front desk & tell her the shower is broken & ask why she didn't offer me another room right away. She said because she had to have maintenance check it out first. I was very angry! Thanked the maintenance men for their offer of another room but told them it was already late, so we were just going to leave.
I checked out & told the woman at check-out that this was the worst hotel experience of my life & that we were going home to shower! She didn't say a word.
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- Also Known As:
- Days Inn North York
- Days Hotel North York