My husband and I paid $665.84 (without taxes) for a four night stay for a room with a kitchenette. (I was told it was the only room available, and we needed a room in that area.) The kitchenette was clearly unsanitary: dust, grime and food crumbs covered surfaces on the shelves--food particles were stuck to some plates and glasses. You felt sticky grease on the stovetop, countertops and all cupboard handles. I took a picture of the large bag of what appeared to be food/spices that was left in one of the kitchen cupboards. Disheartened, I filled the sink with soapy water to try to clean dishes and surfaces--but realized I didn't pay for a hotel room so that I could come in and clean a disgusting mess I did not make. We paid for cleanliness, and Days Inn did not deliver.
The draining board was literally covered in grime and what looked like food bits. Furthermore, no dishcloth was provided. When I requested a dishcloth, I received a facecloth from the bathroom.
When I showed the housekeeper the draining board she laughed. I then proceeded to show the man at the front desk. He said he was the manager, and he didn't seem to care. He stood there making excuses. Fortunately, a maintenance person, Vern, happened to pass by, took one look at the draining board and said, "That is disgusting."
Later, Vern knocked on our room door, handed us the draining board he had personally cleaned himself, and asked if he could inspect the kitchen. When he had a good look at it, he agreed that the kitchen was badly neglected and unsanitary. He said it was inexcusable and unacceptable.
I tried writing a complaint on an online form Days Inn says it provides for its customers; but, when I tried to submit it it kept stating that the site was "being serviced", so could not submit the form. No where is there an address to reach anyone in real authority. I feel Days Inn is giving us false promises of cleanliness and, from our experience, lacks respect for its customers. We were charged for a kitchen we could not use due to its unsanitary condition. That's robbery.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for letting us know the problems you encountered during your stay at the Days Inn Toronto East Beaches. I sincerely apologize for the substandard condition of your room kitchenette. At Days Inn Beaches, we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards. Your observances and remarks about the room are being shared and taken very seriously by the Management. I can assure you that appropriate action has been taken to avoid such errors in the future.
As you know you did eventually submit your concerns to our Days Inn customer service complains area. We responded to your concerns promptly and we know that by your response you were very satisfied with the e-mail apology, compensation, and personal phone apology.
My hope is that you will give us another opportunity to serve you again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.