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“The Tiniest Room Ever” 2 of 5 stars
Review of Holiday Inn Toronto Downtown Centre

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Holiday Inn Toronto Downtown Centre
3.0 of 5 Hotel   |   30 Carlton Street, Toronto, Ontario M5B 2E9, Canada (Downtown Toronto)   |  
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Ranked #59 of 141 hotels in Toronto
DUBAI
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“The Tiniest Room Ever”
2 of 5 stars Reviewed February 17, 2013

I stayed with my family at Holiday Inn Toronto Downtown Centre for 7 nights during December 2012.
The hotel location is the only positive thing, one minute walking from the metro station and the street car station with an easy access to a lot of restaurants, cafes, shops and 10 minute walking to Eaton Centre.
Other than that the rooms are very small, I mean very small, this is the tiniest room I ever seen I had to upgrade to a suite and pay a different of CAD1000 .
The hotel is too big always busy with a lot of college students using it.
With the rate you are paying you can find a much better alternative.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Toronto Downtown Centre, responded to this review, July 16, 2013
Dear Wael1968,

Thank you for sharing your experience regarding your stay with us. I am pleased to note that you found our hotel to be conveniently located.

On the other hand, I am sorry to hear that you didn't find our room to your liking. Please accept our sincerest apologies for we have failed to meet your expectation on this aspect.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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Knoxville, Tennessee
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 14, 2013

One of the best hotels I have stayed. Very good location. Close to Subway (train). Room was clean and nice. Service was great. Friendly staff. Nice breakfast downstairs. Lot of places to roam and see nearby. Surrounded by nice restaurants. Overall, very good experience.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 8, 2013

Service: Very good

Area: It is a two way area, cool and around a lot of things by day. Clubs close with nightlife available in the evening.

Parking: Tight and scary....always afraid that I would hit someone else’s car, or mess up mine because of the small spaces.

Rooms: Updated and nice....somewhat small, but not overly so. Clean with enough space to work. The heat was good and the water pressure okay. (I think it was more the showerhead) No view

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 8, 2013

Great staff, terrible snow!!!!!

We were greated by the friendliest most helpful reception staff I have ever come across, very informative about local sites, eateries, shops etc...

Great inclusive breakfast, They were very helpful when I confronted them with unusual dietry requirenments.

Great pool and gym, very central for the major shopping venues at the Eaton centre.

Room Tip: 6th floor is best if you want the gym and pool...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORONTO
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 5, 2013

Stayed here for one night in the month of January. The hotel was very busy due to conferences happening all around. The staff were friendly and helpful. Reception area is nice and the waiting area lots of seating is a nice touch. Upon entering my 2 double bed -room. The room is small and not as spacious but i was impressed with the decor it feels like a boutique yet stylish hotel. The washroom was nicely done although its a glass window open type shower i find it very modern and nice. The room came with a small fridge and a flat screen new TV. The Double beds were very comfortable and the pillows were great. Also the key entry is very unique where you tap and go with a card very nicely done! Great hotel to stay for the night or even a week. I highly reccomend this hotel and will book it again ! Thank-You Holiday Inn.

Room Tip: Ask for a room away from ice machine and elevators. A corner room is great.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millbrook, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 29, 2013

I was pleasantly surprised by how friendly all of the staff were at this location! The individuals at the front desk, the housekeeper and a random employee with whom I shared the elevator were friendly, smiling and conversational.
The room was clean but small. The beds and pillows were comfortable. The bathroom was very nice but there was a small section above my shower where the ceiling was peeling.
The location is perfect - close to the subway, College Park and the Eaton Centre.
I did attend a conference during the day in this same inn and there were a lot of issues with temperature control and the smell of the kitchen wafting into the conference room. That being said, it wasn't enough to stop me staying there again.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 28, 2013

Very pleasant stay. Location is great being close to downtown. Selection of restaurants, shops and tour stops nearby. Very clean and big rooms. Comfortable beds and pillows. It was very crowded when we were there as they seem to have a lot of conferences but this did not bother us. Would stay again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Toronto Downtown Centre

Address: 30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Toronto Downtown Centre 3*
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Also Known As:
Holiday Inn Toronto Downtown Centre Hotel Toronto
Days Hotel Toronto Downtown
Days Inn Toronto
Day Inn Toronto

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