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“great staff and service” 4 of 5 stars
Review of Holiday Inn Toronto Downtown Centre

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Holiday Inn Toronto Downtown Centre
3.0 of 5 Hotel   |   30 Carlton Street, Toronto, Ontario M5B 2E9, Canada (Downtown)   |  
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Ranked #71 of 139 Hotels in Toronto
Glasgow, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“great staff and service”
4 of 5 stars Reviewed February 8, 2013

Great staff, terrible snow!!!!!

We were greated by the friendliest most helpful reception staff I have ever come across, very informative about local sites, eateries, shops etc...

Great inclusive breakfast, They were very helpful when I confronted them with unusual dietry requirenments.

Great pool and gym, very central for the major shopping venues at the Eaton centre.

Room Tip: 6th floor is best if you want the gym and pool...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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TORONTO
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 5, 2013

Stayed here for one night in the month of January. The hotel was very busy due to conferences happening all around. The staff were friendly and helpful. Reception area is nice and the waiting area lots of seating is a nice touch. Upon entering my 2 double bed -room. The room is small and not as spacious but i was impressed with the decor it feels like a boutique yet stylish hotel. The washroom was nicely done although its a glass window open type shower i find it very modern and nice. The room came with a small fridge and a flat screen new TV. The Double beds were very comfortable and the pillows were great. Also the key entry is very unique where you tap and go with a card very nicely done! Great hotel to stay for the night or even a week. I highly reccomend this hotel and will book it again ! Thank-You Holiday Inn.

Room Tip: Ask for a room away from ice machine and elevators. A corner room is great.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millbrook, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 29, 2013

I was pleasantly surprised by how friendly all of the staff were at this location! The individuals at the front desk, the housekeeper and a random employee with whom I shared the elevator were friendly, smiling and conversational.
The room was clean but small. The beds and pillows were comfortable. The bathroom was very nice but there was a small section above my shower where the ceiling was peeling.
The location is perfect - close to the subway, College Park and the Eaton Centre.
I did attend a conference during the day in this same inn and there were a lot of issues with temperature control and the smell of the kitchen wafting into the conference room. That being said, it wasn't enough to stop me staying there again.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 28, 2013

Very pleasant stay. Location is great being close to downtown. Selection of restaurants, shops and tour stops nearby. Very clean and big rooms. Comfortable beds and pillows. It was very crowded when we were there as they seem to have a lot of conferences but this did not bother us. Would stay again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed January 27, 2013

This hotel has a great location within walking distance to Yorkville, Bloor St., the Eaton Centre, and anywhere in the downtown core. The room was small but had everything you need with modern decor. Everything was clean and the room didn't have a musty smell.

Parking is extremely minimal. We managed to find the last spot. It is very dark in some parking spots as was evident when we got out of our car and found we were literally two inches from a cement wall. You have to pretend you are in the UK because you drive on the left:). Parking is $25 but we were pleased to find it was $15 for Platinum Priority Club members.

We would most certainly stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed January 26, 2013

I stayed at the hotel for 2 nights for a course,Jan.23 to 25 the first day we were stuck in the thirty bar,with no heat!! The second day we were in a meeting room upstairs,the heat was set to 71 in the morning,come lunch time it was freezing,temperature was set at 65...my room only had a shower" 905",so couldn't really have a hot bath to take the chill away.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Toronto Downtown Centre, responded to this review, February 14, 2013
Dear tanya_n_75,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It sounds like we fell below your expectations. We'd like to apologize for the issues with temperature during your stay with us. We appreciate your feedback as this is our best resource for improving guest services. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 24, 2013

I stayed at this hotel for 4 nights, and It is probably my 2nd choice of Hotels in The Downtown area.
The only reason it is my 2nd choice and not 1st is because the rooms are very very small. It almost feels like you live in a cage. There isn’t really space in the rooms for luggage.
Overall it is pretty good value for money, and the location is fantastic. There is a subway station 2min away. I do still prefer the Best Western just up the road for the fact that it is much more spacious at the same price.

Room Tip: Also check out the Best Western just up the road. I do actually prefer The best Western because the...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Toronto Downtown Centre, responded to this review, August 15, 2013
Dear Tinus H,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the room size. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Toronto Downtown Centre

Address: 30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown , Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Toronto Downtown Centre 3*
Number of rooms: 513
Reservation Options:
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Also Known As:
Holiday Inn Toronto Downtown Centre Hotel Toronto
Days Hotel Toronto Downtown
Days Inn Toronto
Day Inn Toronto

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