Our hotel room was cozy but comfortable. There was not a spec of dust to be seen and the service was quick, efficient and friendly. The room itself was nice and well equipped with a flat-screen tv and two double (not queen) beds. It was a little small but it included the often deal-breaking free-wifi in the room - awesome. The hallways were narrow as well. Generally no complaints except we couldn't control the temperature in our room which was a little on the warm side. We stayed with a corporate rate, so in that respect it was excellent value at an excellent location.

Only here one night, it is right beside the old Maple Leaf Gardens. It is an older building that they have updated. The entrance way is still old but it is much more modern once you get inside. They have a Priority desk at check-in so there was no waiting. I was recognized as a Platinum member and the young lady was very nice and presented me with a goodie bag with water and chocolate.

The hallways were quite drab and the room itself was quite small, however the room was very well put together, modern fixtures and furnishings, again a small bathroom with just a shower (it was a beautiful shower though) which is fine with me, but a very lovely room with lots of towels.

Really the only issue was that I booked a room with 10,000 bonus points package (so I spent extra) and still no credit for those points despite 2 e-mails and it has been over a week since I stayed there (hope I'm not getting ripped off)..

We only stayed at the Holiday Inn downtown for one night but we enjoyed our stay. The room was overpriced if you ask me, but I know that has more to do with the location being right downtown Toronto. Staff were helpful, room was clean, no complaints.
Guest services were very obliging to give us a late check-out and even hold our luggage until late that night. Much appreciated.

This is my 2nd review. When I visited last year, the Maple Leaf Gardens complex next to the hotel was a huge construction site, very messy and loud. Carlton Street seemed kind of forlorn to me, despite the fact that the hotel is close to busy Yonge St.

What a difference a year has made. The massive Loblaw's supermarket inside Maple Leaf Gardens is absolutely amazing. I spent two nights at the hotel while on a business trip. I got food for dinners and breakfasts at Loblaw's and ate in my hotel room. Because one night was election night in the USA, I was perfectly happy to dine in the room while watching TV. And Loblaw's selection of freshly made food is staggering... everything from sushi (excellently prepared) to pasta dishes, pizza, salad bar, etc. And they sell some of the best gelato I have ever had -- made on the premises. Upstairs from Loblaw's there is an LCBO store, so I was able to buy beverages to go with my dinners.

Because of this store, Carlton Street is now busy with pedestrians throughout the day and evening. The whole area seems more lively now. In addition to Loblaw's there must be 10 moderately priced restaurants within a block: sushi, schawarma, diner food, etc. Other reviewers have noted that there is a fair amount of traffic on Carlton, so a higher floor is desirable. This time I was on the 14th floor, and traffic didn't bother me.

I made minimal uses of the hotel's services, but I like the secured garage. And my room was excellent and clean. So my second visit to this hotel was great, and I will be happy to return in the future.