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“Holiday Inn” 5 of 5 stars
Review of Holiday Inn Toronto Downtown Centre

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Holiday Inn Toronto Downtown Centre
3.0 of 5 Hotel   |   30 Carlton Street, Toronto, Ontario M5B 2E9, Canada (Downtown Toronto)   |  
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Ranked #60 of 142 Hotels in Toronto
Montreal, Quebec, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Holiday Inn”
5 of 5 stars Reviewed November 17, 2012

Our hotel room was cozy but comfortable. There was not a spec of dust to be seen and the service was quick, efficient and friendly. The room itself was nice and well equipped with a flat-screen tv and two double (not queen) beds. It was a little small but it included the often deal-breaking free-wifi in the room - awesome. The hallways were narrow as well. Generally no complaints except we couldn't control the temperature in our room which was a little on the warm side. We stayed with a corporate rate, so in that respect it was excellent value at an excellent location.

Room Tip: If you're more than two people, upgrade to queen beds. The rooms are a bit tight, so that extra...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Vancouver, Canada
Top Contributor
95 reviews 95 reviews
64 hotel reviews
Reviews in 55 cities Reviews in 55 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed November 16, 2012

Only here one night, it is right beside the old Maple Leaf Gardens. It is an older building that they have updated. The entrance way is still old but it is much more modern once you get inside. They have a Priority desk at check-in so there was no waiting. I was recognized as a Platinum member and the young lady was very nice and presented me with a goodie bag with water and chocolate.

The hallways were quite drab and the room itself was quite small, however the room was very well put together, modern fixtures and furnishings, again a small bathroom with just a shower (it was a beautiful shower though) which is fine with me, but a very lovely room with lots of towels.

Really the only issue was that I booked a room with 10,000 bonus points package (so I spent extra) and still no credit for those points despite 2 e-mails and it has been over a week since I stayed there (hope I'm not getting ripped off)..

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain M, Front Office Manager at Holiday Inn Toronto Downtown Centre, responded to this review, November 19, 2012
Dear Tailes2,

Thank you for the review of your recent stay with us.
I see that you mentioned you have not gotten your poaints yet.
Could you please contact me directly at a.monnard@hitorontodowntown.ca and provide me with your stay details and PCR information.

I will personally call the Priority Club Helpdesk and have them credit you the points you earned while with us.

I look forward to hearing from you.

Kind regards,
Alain
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Toronto, Ontario
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 16, 2012

We only stayed at the Holiday Inn downtown for one night but we enjoyed our stay. The room was overpriced if you ask me, but I know that has more to do with the location being right downtown Toronto. Staff were helpful, room was clean, no complaints.
Guest services were very obliging to give us a late check-out and even hold our luggage until late that night. Much appreciated.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, USA
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 15, 2012

This is my 2nd review. When I visited last year, the Maple Leaf Gardens complex next to the hotel was a huge construction site, very messy and loud. Carlton Street seemed kind of forlorn to me, despite the fact that the hotel is close to busy Yonge St.

What a difference a year has made. The massive Loblaw's supermarket inside Maple Leaf Gardens is absolutely amazing. I spent two nights at the hotel while on a business trip. I got food for dinners and breakfasts at Loblaw's and ate in my hotel room. Because one night was election night in the USA, I was perfectly happy to dine in the room while watching TV. And Loblaw's selection of freshly made food is staggering... everything from sushi (excellently prepared) to pasta dishes, pizza, salad bar, etc. And they sell some of the best gelato I have ever had -- made on the premises. Upstairs from Loblaw's there is an LCBO store, so I was able to buy beverages to go with my dinners.

Because of this store, Carlton Street is now busy with pedestrians throughout the day and evening. The whole area seems more lively now. In addition to Loblaw's there must be 10 moderately priced restaurants within a block: sushi, schawarma, diner food, etc. Other reviewers have noted that there is a fair amount of traffic on Carlton, so a higher floor is desirable. This time I was on the 14th floor, and traffic didn't bother me.

I made minimal uses of the hotel's services, but I like the secured garage. And my room was excellent and clean. So my second visit to this hotel was great, and I will be happy to return in the future.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I would like to thank Holiday Inn staff for accommodating me on (Nov-03-12 Rm 1004) my last day stay in Toronto although most hotels downtown are sold out, waiting on big line to check-in is worth it because F/D staff and manager are very friendly and polite (Ms Encarnacion Trainee) who welcome me with the smiling face and provide briefly details about the hotels facilities and make me feel home and relax. I will unequivocally recommended this hotel for pleasure or business and yes i will stay here again on my next trip next year Vielen Dank !!!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 11, 2012

This Holiday Inn has been recently renovated and it looks great. However, if you get a room facing Carlton below the 6th floor you may want to move up or to the other side of the building. The street cars never stop running and you can count on hearing them and keeping you awake all night.
While the first impression upon entering your room leaves you to believe that it a very well appointed and clean room, it's actually not. As a former Executive Hospital Housekeeper, I was appalled when I went into the bathroom. There was still hair on the floor and in the bottom of the shower from the previous brunette occupant. This tells me that the floor wasn't mopped, nor was the shower stall cleaned very well. So needless to say, don't stand on the floors in bare feet as you may come away with more than you came in with.
One nice feature of the very comfortable King size bed is the choice of soft or firm pillows ( even though the tags were reversed). While the room does have free Wifi, it's easy to connect too but the speed varies constantly from 24mb to 54mb. The room also has a nice LG flat screen TV unfortunately, it's connected to Rogers cable and the reception was of a quality similar to that found with rabbit ears.
My wife and I decided that we would dine in so we went down to the Calton Dining Room. Luckily, the menu was posted outside the entrance. That was a good thing. Seeing the prices sent shivers up my spine. I don't care how fancy you dress up a Club House sandwich, there is no way I will ever pay $18 for it or $12 for a hamburg. Your best bet is to eat in one of the restaurants across the street which is what we opted to do. You have several choices including a very nice Chinese restaurant and Cora's for breakfast or the Golden Gridle.
On the plus side, the staff were all very friendly and quite helpful. The underground parking is convenient but priced about the same as most hotels in Toronto at $25 a day. The confusing aspect is that of the 4 elevators, only one goes to the parking garage.
There is also a very nice pool on the 6th floor that you owe yourself a visit.
Overall it's not a bad choice for both the price and the convenient location. It would be an excellent hotel if management paid attention to those little details that bug the hell out of me. The Executive Housekeeper need to put an effective quality assurance program into place.

Room Tip: Go high or opposite to Carlton Ave
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain M, Front Office Manager at Holiday Inn Toronto Downtown Centre, responded to this review, November 12, 2012
Dear Technobody,

Thank you very much for your review and the information you provided us with.
I apologize for the cleanliness issues you had in your washroom. We do place a very high focus and effort on our cleanliness and we can normally pride ourselves on our high standards. We will be looking into your comments and we will ensure that all of our staff is adhering to our stringent cleaning policies and procedures, all the time, every time!
I would like to get further information from you in regards to your room and I would appreciate if you could contact me via e-mail at a.monnard@hitorontodowntown.ca
I am sorry to read that our restaurant pricing kept you from dining with us. Chef has a great menu filled with a delicious array of meals that would definitely have helped with your hunger. I will pass on your comments in regards to the prices to our Food and Beverage Director.
We are currently in the process of upgrading our internet services to fibre optic cable. This will ensure that you have the highest upload and download speeds available at all times. This should be completed by early 2013.
Thank you as well for acknowledging our great staff. They really do enjoy their jobs and they love assisting our guests, so it is always nice when they get this recognition directly from our guests.
I appreciate all of your comments and I will be sharing them with my team and with all departments so that we can continue to improve our services and offerings so that we can create a great experience for all of our guests.
I hope that we will have the pleasure of welcoming you back again the next time you visit.
Until then, take care and best wishes.
Alain
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Liverpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 8, 2012

This holiday inn has been updated so rooms are nice modern and comfy. The rooms with 2 doubles are a bit small as is the bathroom but its nicely done. Free wifi which is great. Breakfast was nice - we only tried the continental- nothing special but adequate. Pool area is nice and clean and again you can tell recently refurbished. The sauna was not working though. We got a great rate through quickrooms which was much cheaper than other sites so shop around. Receptionist was very welcoming. Steps from the metro which was handy. If you travel here via the airport express bus you can either get off at the Delta Chelsea hotel (one block down from the holiday inn) on the bus which is direct from the airport; or you can change to a minivan downtown which brings you direct to the hotel. We booked the airport express via the web and paid $38 which is for 2 people each way. It $40 for 2 when paid for at counter in airport. On way back to airport at 8am it did take the full 90 minutes due to the number of pick up points and traffic, but was lots quicker getting here.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Toronto Downtown Centre

Address: 30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Toronto Downtown Centre 3*
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Also Known As:
Holiday Inn Toronto Downtown Centre Hotel Toronto
Days Hotel Toronto Downtown
Days Inn Toronto
Day Inn Toronto

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