I booked this hotel for 6 nights after carefully reading Trip Advisor reviews so I knew I was getting a smaller room. My family of 4 (children ages 3 and 6) survived and it was alright. The bathroom was small but nicely remodeled. The sheets were soft and the beds were quite comfortable. That building could seriously use a window cleaning though! If I can't tell the weather by looking out the window, time for a wash!!!
I did not anticipate such a hassle on check in though. We booked thorough Expedia and it seems the hotel did not have enough double rooms to meet demand. One of the desk clerks stated that people should not book through Expedia or Hotwire as they will promise rooms the hotel just doesn't have. He went on to say that if you wish to stay here you should call the hotel directly. I did not care for that Fellow's tone or attitude. Luckily another much more pleasant lady checked us in, initially to two king rooms, then after called over a supervisor managed to find us the Two Double room we were looking for. We were also promised a complimentary breakfast credit for our hassle. I was impressed with the way this situation was handled.
What I was not pleased about was the fact that when we checked out no one noted this breakfast credit on our file and we were told there was nothing they could do as it wasn't noted. So we did not actually receive the free breakfast we were promised.
I would also like to add that a small buffet breakfast for two adults and two young children should not be $40. Not worth it!
While we were there we used the pool on one occasion. It was a standard hotel pool, not good not bad.
The elevators were bad. They were always hot and packed, and the wait for the elevator was often quite long.
I know from experience the fire system works! A pull station was activated on the first night we stayed there and we received a rude awakening early in the morning and the alarm went off for half an hour!! Not the hotels fault but an annoyance anyway.
Despite all it's faults I might return to this hotel if I was looking for a cheap, well located hotel in downtown Toronto. I was impressed that it was 2 minutes from the subway, 5 minutes from Dundas Square and even with two small children we managed to walk to almost every tourist attraction from this hotel.
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- Also Known As:
- Holiday Inn Toronto Downtown Centre Hotel Toronto
- Days Hotel Toronto Downtown
- Days Inn Toronto
- Day Inn Toronto