We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Hotel Experience” 5 of 5 stars
Review of Doubletree by Hilton Toronto Downtown

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Doubletree by Hilton Toronto Downtown to your Saves list
Doubletree by Hilton Toronto Downtown
3.5 of 5 Hotel   |   108 Chestnut St., Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel) (Downtown Toronto)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Family Fun Package
Ranked #34 of 141 Hotels in Toronto
Grand Rapids, Michigan, USA
Top Contributor
214 reviews 214 reviews
59 hotel reviews
Reviews in 118 cities Reviews in 118 cities
84 helpful votes 84 helpful votes
“Excellent Hotel Experience”
5 of 5 stars Reviewed 3 days ago NEW

Let's start off with what didn't go well as it is a VERY short list and it is drastically outweighed by the positives of the hotel.

Parking is difficult as the garage is tiny and hard to maneuver.

There is no door in the king suite to provide privacy to living room.

Other than the two items above the stay was excellent! The front desk personnel were friendly and check in was easy. The room was spacious and clean. Internet access was easy and it worked. Housekeeping was prompt and even straightened the kids shoes. The pool was nice and not crowded.

Would HIGHLY recommend and would DEFINITELY go back if I was in the area.

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 2 days ago
Dear EDELAN

Thank you very much for taking the time to post your review of our hotel and I am pleased that you enjoyed your stay with us and found our Housekeeping team members to be attentive and thoughtful. Thank you so much for choosing to stay with us and happy holidays to you and your family.



Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

402 reviews from our community

Traveler rating
    137
    181
    52
    19
    13
See reviews for
46
143
31
127
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here recently for 4 nights while on a work trip. I received exceptional customer service at check-in and was treated with a warm cookie. The rooms were spacious and well appointed. The king size bed and sheets were super comfortable - almost like sleeping on a cloud. Loved it! The bathroom had excellent lighting and there were many electrical outlets well positioned throughout the room. The room was equipped with alot of storage space as well. The wi-fi was free and had excellent reception and the flat screen TV with an easy-to-use remote control was a nice feature as well. It is now my favorite hotel to stay at while in Toronto.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 5 days ago
Dear Nosmond

Thank you so much for taking the time to post your review of our hotel and I am so pleased that you had an excellent stay with us and that we are now your "favorite hotel in Toronto", those words just made my day. Thank you for choosing to stay with us and a very happy and healthy holiday season to you and your family.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grenoble, France
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my partner for a week , in the beginning of December. Well it's Canada so it wasn't very warm outside :-) the check-in was fast and friendly and both got a hot chocolate chips cookie (nice and tasty touch). Our room was a king size bed (21st floor - HHonors) - very nice view of downtown Toronto. The hotel is VERY well located in the city center (10 minutes walk from the Ontario art gallery- very recommended / 5 minutes walk from the city hall and Eaton center / 15 minutes walk from the CN tower / 2 minutes walk to the nearest subway - St. Patrick) The room was big and had a nice view of the city. Bed was very comfortable and the amenities in the shower included even a gentile facial soap :-) as the hotel is very close to the 'China town' area you can find lots of good Chinese restaurants just near the hotel (we really recommend the one on the corner of chestnut st. and Dundas st. All in all, if you're planning a weekend in Toronto, the doubletree is the hotel you're looking for :-)

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 5 days ago
Dear idok125

Thank you so much for taking the time to post your review of our hotel and I am so pleased that you enjoyed your stay with us and found our check in to be fast and friendly and that you enjoyed our spectacular location. I am glad we could be part of your great week in Toronto. Thank you for choosing to stay with us and a very happy and healthy holiday season to you and your family.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, NJ
Top Contributor
67 reviews 67 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a business conference and fell in love with this hotel! The check in process was simple and the folks at the front desk were incredibly customer service oriented. So polite, so friendly! The room was nice, it was not the biggest room but that's what you should expect in a major city. I enjoyed the conference facilities a lot, the rooms were spacious and the food was excellent. The fitness center was also very nice, had good equipment in great working order.

The highlight of my experience at this hotel occurred when I received a knock at the door from room service - which I had not ordered - and was greeted with a plate of chocolates and a thank you card from the hotel manager! I am a Hilton HHonors member, but my status isn't really that high so I never expect perks like this. It was such a nice welcome!

And how can you resist those cookies?!

I loved this hotel, would highly recommend it to anyone, and would stay here again in a heartbeat if I return to Toronto.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 5 days ago
Dear LKLNJ

Thank you so much for taking the time to post your review of our hotel and I am so pleased that you enjoyed your stay with us and found our levels of service to be beyond your expectations. This was such a wonderful review and I can't wait to share it with all the departments that made a difference in your stay. Thank you for choosing to stay with us and a very happy and healthy holiday season to you and your family.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie,
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel and friendly staff. Perfect for a visit to Eaton Centre, Theatres and Rogers Centre. All within walking distance. Room was very comfy and newly appointed. Indoor parking with in and out privileges was $29. Lot next door was $10 per 12 hours on weekends.

Room Tip: Hilton Honors card gets you to the upper floors and of course the delicious chocolate chip cookies o...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 5 days ago
Dear Mil B

Thank you so much for taking the time to post your review of our hotel and I am so happy that you enjoyed your stay with us and that you found our team members to be friendly and our location was just what you were looking for Thank you for choosing to stay with us and a very happy and healthy holiday season to you and your family.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

Great location, close to the bus terminal and the subway. The room was well laid out and the bed was very comfortable. The staff that I dealt with were very pleasant and accommodating with the fact that my bus was a few hours after check-out.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 5 days ago
Dear munseahawk

Thank you so much for taking the time to post your review of our hotel and I am so happy that you enjoyed your stay with us and I hope your hockey weekend went exactly as planned. We are so fortunate that we are a 1 minute walk from the bus terminal because so many people do not want to drive to Toronto so it is so amazingly convenient for those guests to stay here with us. Thank you for choosing to stay with us and a very happy and healthy holiday season to you and your family.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford PEI, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I was extremely early for check in. The lady at check in could not have been more accommodating. Perfect location. Close to business meeting, sporting events, restaurants and theatre. Shopping beyond for those who like that sort of thing;)Ten minute walk to everywhere I had to be! I would definitely stay there again.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 5 days ago
Dear Erin M

Thank you so much for taking the time to post your review of our hotel and I am so happy that you enjoyed your stay with us and that you found our front desk team members to be accommodating, that is so missing in today's hospitality industry so I am thrilled we are doing it right for our wonderful guests here. Thank you for choosing to stay with us and a very happy and healthy holiday season to you and your family.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree by Hilton Toronto Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Toronto Downtown

Address: 108 Chestnut St., Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Toronto
#32 Business Hotel in Toronto
#33 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Cheap Tickets, Hilton Hotels, HotelTravel.com, BookIt.com, Hotels.com, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Doubletree by Hilton Toronto Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metropolitan Hotel Toronto

Owners: What's your side of the story?

If you own or manage Doubletree by Hilton Toronto Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.