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“3 July” 4 of 5 stars
Review of Doubletree by Hilton Toronto Downtown

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Doubletree by Hilton Toronto Downtown
3.5 of 5 Hotel   |   108 Chestnut St., Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel) (Downtown Toronto)   |  
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Ranked #37 of 141 hotels in Toronto
halifax, Canada
1 review
“3 July”
4 of 5 stars Reviewed yesterday NEW

Awesome - except for Mr. "Liney" at the front desk. After that initial room assigment - we were treated very well- sending a fax to the hotel- very disappointed with the first room. Discovered that the 1-800 number didn't know what was really available at the hotel

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 people have reviewed this hotel

Traveler rating
    45
    66
    21
    8
    5
See reviews for
12
48
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61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We weren't expecting too much given the area but were delighted from the time we entered the hotel to the time we left. We were staying there for the Canada Day Blue Jay Game and found that the location was very good for what we had planned. We walked from the hotel to the stadium and back again. We also walked to the Eaton's Centre for lunch and also walked to Front and Yonge Street for dinner. The hotel was excellent from the check-in to the room and the departure. The only thing was that parking was a bit pricey at 29.00 for 24 hours.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very comfortable, cozy, well decorated and designed rooms. Mine had a view of the CN Tower. It was an easy walk to downtown locations and near several good places to eat. The fitness center was also of much higher quality than you normally find in a hotel. The pool was excellent and great weight facility.

Room Tip: Toronto is a big, noisy city, so ask for a higher room if you need quiet.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 3 days ago
Dear MelissaPeery

Thank you very much for taking the time to post your review of our hotel and I am so happy that you enjoyed your stay with us. Our new fitness centre is certainly a hit with our guests and we carry all the latest equipment so I'm happy that this area suited all of your needs. We apprciate you choosing to stay with us and hope we can welcome you back again one day as our guest

Thank you,
Umesh Srivastava CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked this hotel for a 1 night stay in Toronto through a comparison website and got it for a very good price online. Our main reason was the central location but after reading the negative reviews on here I was dubious whether I had made the right choice. But I needn't have worried.

Upon arrival we were greeted with the warm signature cookies, which are absolutely delicious by the way and we couldn't resist a second helping, check-in was quick and efficient and the reception staff and concierge were very friendly and professional. Our room had modern decor, newly refurbished, clean and crisp white linen with a nice cotton duvet rather than the nasty synthetic unsanitary blankets you get in so many other 4 star hotels.

The king size bed was incredibly comfortable and the bathroom was well stocked with high quality honey and coriander toiletries. We made use of the gym and pool and parked our car in the underground self parking lot which allows you to drive in and out as many times as you like over the 24-hour booking term.

We went out for dinner and breakfast so I am not able to comment on the restaurants in the hotel (but the 3rd cookie on check-out was very much appreciated!) but all other aspects of our stay were fantastic. I am really surprised to see so many negative reviews on here, we travel extensively and have stayed in 4/5 star hotels all over the world and I would not hesitate to highly recommend this one. If our travels will ever take us back to Toronto I will definitely come back to the Doubletree by Hilton Downton.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 4 days ago
Dear AlexK2010

Thank you so much for posting your review of our hotel and nothing makes me happier to see a heading such as "Would Highly Recommend. That tells me that you really enjoyed our hotel and that we made you feel special. I am so glad that you came and tried us and saw that we will provide our guests with the special comforts and acts of kindness that makes the traveler feel human again. We so appreciate your business and look forward to welcoming you back to Toronto again.

Thank you,
Umesh Srivastava CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minden, Ontario, Canada
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Hilton Doubletree in Toronto because it had a competitive rate and, at $29/night, the cheapest parking amongst its competitors. We were placed in a Hilton rewards room which was recently renovated and very comfortable. Although small, the room was well laid out and the water pressure was amazing! Well located behind the City Hall, it is very close to attractions, restaurants and shopping. Well definitely recommend.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 4 days ago
Dear Brad D

Thank you very much for taking the time to share your review based on your recent stay with us. I am so pleased that you enjoyed our hotel and our location. We are so happy now that we have renovated all of our guest rooms so that each and every guest can now enjoy our rooms. Our location gets so many great reviews because we are so centrally located and so close to many of Toronto's greatest tourist areas. I thank you for your comment about recommending us because that certainly tells me that we met and hopefully exceeded your expectations. We hope to welcome you back again one day.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, WV
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful from check in to check out. It is right downtown next to everything fun. The hotel was very nice and clean. The in hotel restaurant was good. I just had a chicken club after a long day of travel, but it was good. There are lots of restaurants to choose from within walking distance. I will stay here again.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 4 days ago
Dear Stormyrene

Thank you very much for taking the time to post a review based on your most recent stay with us and I am so happy that you had a great time at our hotel and that you found it "nice and clean". I am also so happy that you received great service while staying with us because that is our main goal and we want every guest to experience our wonderful levels of service. We appreciate your business and thank you so much for staying with us.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my first time staying here for business while in Toronto. I used to stay at a different hotel. This one is much better. The bed is very comfortable and while it is in the center of the city there is very little street noise so sleep was not a problem. It is newly renovated. You can walk out the door to everything that makes Toronto fabulous.

The servers that work in Hemispheres during breakfast are very friendly and welcoming. I travel to Toronto 3 or 4 times a year so am happy to have found this hotel for future visits.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at Doubletree by Hilton Toronto Downtown, responded to this review, 6 days ago
Dear Wyliegal

Thank you so much for posting your review of our hotel based on your recent stay with us and I am so happy that you found our hotel to be excellent. Thank you for giving us the chance to welcome you as a guest and to show you what a great hotel we have here. My Restaurant
Manager was so happy with your remarks about Hemispheres and we love sharing wonderful guest comments with our amazing associates. Thank you again for choosing us and we can't wait to welcome you back.


Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton Toronto Downtown

Address: 108 Chestnut St., Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Toronto Downtown 3.5*
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
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Also Known As:
Metropolitan Hotel Toronto

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