This is actually the first time in my life that I've written a review, but I'm so disappointed in my stay that I'm actually taking the time.
I don't know where to begin. The Qulaity Suites website advertises for both Airport shuttle, and courtesy shuttle, which are apparently the same thing, and people should guess this. According to the night manager, there is a list of business amenities, service amenities, then a summary (check out their site, it's nothing of the sort).
At checkin, the counter staff had no idea what was going on with regards to the shuttle. I was told there was a shuttle that could take me near where I wanted to go, then she changed her mind and said there wasn't. I was pretty explicit in describing where I needed to go, so not sure where to confusion was, especially when I alter found out the shuttle she was referring to would take me in the opposite direction of my destination.
Restaurant was nasty - the tables were sticky, and we were informed that this was due to bad varnishing. Health hazard, anyone? Avoid the buffet at all costs.
The hallway rugs are covered in mystery stains - very inviting.
Front desk staff don't answer the phone - I discovered this when I tried to call down. Took me three tries before someone answered, and they promptly put me on hold, never to return. Took another 15 minutes of trying before I got through again.
The free internet is slow to the point of uselessness (too slow for even Facebook, so good luck running Outlook), and if you pay to upgrade, you have to wait an entire 24 hours for the upgrade to take effect! The internet support staff sound half asleep and uninterested in the fact that the internet is so useless.
Stay here at your own risk.
- Also Known As:
- Quality Suites Toronto Airport Hotel
- Quality Suites Toronto Airport Hotel Toronto
- Quality Inn Toronto
- Quality Hotel Toronto Airport
- Official Description (provided by the hotel):
- Make convenience the theme for your next trip into Pearson International Airport. The Quality Suites Toronto Airport Hotel is conveniently located 1km from the airport to which our shuttle runs complimentary 24-hours daily. Close to all major highways, Royal Woodbine Golf Course, Woodbine Casino & Slots and several major shopping malls, the Quality Suites is perfectly situated for your convenience. All our two room suites have a king size bed in the bedroom separated by French doors to a spacious living room. Whether you're organizing an 8-person boardroom meeting, holding team building event or holiday party we have the banquet space for you. Graffiti’s Italian Eatery & Saloon offers an exceptional dining experience. A relaxed atmosphere with over 180 seats to accommodate your dining needs. Your Hotel features many high-value amenities, including: Free high-speed internet access, Free airport shuttle, Weekday newspaper (available in lobby), Pet-Friendly hotel (nightly fee), Fitness Room, On-site car rental. ... more less
- Reservation Options:
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